# Bugs / Site Issues **URL:** https://community.pickaxe.co/c/bugs/6.md [Latest](https://community.pickaxe.co/latest.md) · [Categories](https://community.pickaxe.co/categories.md) · [Tags](https://community.pickaxe.co/tags.md) --- ## [About the Bugs / Site Issues category](https://community.pickaxe.co/t/about-the-bugs-site-issues-category/22)
**Author:** [@admin\_mike](https://community.pickaxe.co/u/admin_mike)\ **Replies:** 19\ **Last updated:** [July 20, 2026, 11:41pm UTC](https://community.pickaxe.co/t/about-the-bugs-site-issues-category/22 "2026-07-20T23:41:28Z")
Post all bugs and issues you encounter on the Pickaxe website or with the Pickaxe product. In your post, please be as descriptive as you can. If possible, please include the following in the post: Clear explanation of… --- ## [Pickaxe responses including irrelevant assets links](https://community.pickaxe.co/t/pickaxe-responses-including-irrelevant-assets-links/8879)
**Author:** [@samrichter](https://community.pickaxe.co/u/samrichter)\ **Replies:** 2\ **Last updated:** [October 22, 2026, 11:53pm UTC](https://community.pickaxe.co/t/pickaxe-responses-including-irrelevant-assets-links/8879 "2026-10-22T23:53:13Z")
At the end of many Pickaxes, after the response, Pickaxe includes “Assets:” with a series of links, that usually do not have anything to do with the question at hand (see below). I have reviewed prompts and actions very… --- ## [Down Arrow NEVER works inside iphones](https://community.pickaxe.co/t/down-arrow-never-works-inside-iphones/8909)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 4:04pm UTC](https://community.pickaxe.co/t/down-arrow-never-works-inside-iphones/8909 "2026-10-15T16:04:51Z")
we have many users that have been complaining for months about this “down arrow” that helps you “scroll to the bottom” CRITICAL in chats with a long history… This seems to be something that is problematic even on the des… --- ## [Connecting to the MCP agent (new feature) not working](https://community.pickaxe.co/t/connecting-to-the-mcp-agent-new-feature-not-working/8888)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 6\ **Last updated:** [October 14, 2026, 12:13am UTC](https://community.pickaxe.co/t/connecting-to-the-mcp-agent-new-feature-not-working/8888 "2026-10-14T00:13:46Z")
when I try to connect claude code I get this error: Your account was authorized, but no MCP server was found at the provided URL, or your account doesn’t have access to it. Check the server URL or your access, then try … --- ## [KB API Issues, per Claude](https://community.pickaxe.co/t/kb-api-issues-per-claude/8899)
**Author:** [@kenlyle](https://community.pickaxe.co/u/kenlyle)\ **Replies:** 2\ **Last updated:** [October 10, 2026, 12:22am UTC](https://community.pickaxe.co/t/kb-api-issues-per-claude/8899 "2026-10-10T00:22:35Z")
Pickaxe error report : document\_get with an unrecognised key (documentId or id) returns “Document not found” instead of “missing or unknown argument document\_id”. Argument casing is inconsistent: document\_connect and … --- ## ["Phantom prompt injection"](https://community.pickaxe.co/t/phantom-prompt-injection/8873)
**Author:** [@rcasanuevau](https://community.pickaxe.co/u/rcasanuevau)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 12:02am UTC](https://community.pickaxe.co/t/phantom-prompt-injection/8873 "2026-10-02T00:02:09Z")
Al borrar documentos de la KB, los embeddings persisten en el vector store y siguen siendo servidos a los agentes. Esto tiene implicaciones de privacidad (contenido de un agente eliminado puede filtrarse a otros) y de co… --- ## [LaTeX formatting bug across Pickaxe models](https://community.pickaxe.co/t/latex-formatting-bug-across-pickaxe-models/8854)
**Author:** [@lumora\_support](https://community.pickaxe.co/u/lumora_support)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 12:13am UTC](https://community.pickaxe.co/t/latex-formatting-bug-across-pickaxe-models/8854 "2026-09-22T00:13:08Z")
Hi Pickaxe Support, We’re seeing inconsistent LaTeX rendering across multiple models in Pickaxe. The same math response will sometimes render properly, but other times the raw LaTeX appears directly in the output (for … --- ## [Login Issue with email/password](https://community.pickaxe.co/t/login-issue-with-email-password/8837)
**Author:** [@unifiedleadership](https://community.pickaxe.co/u/unifiedleadership)\ **Replies:** 6\ **Last updated:** [September 18, 2026, 10:32pm UTC](https://community.pickaxe.co/t/login-issue-with-email-password/8837 "2026-09-18T22:32:17Z")
I had a workspace set to Google login and that worked great, but there are a couple users who do not have google logins through their employer, so I enabled the Email & Password option on that workspace. The login page … --- ## [Google search action broken?](https://community.pickaxe.co/t/google-search-action-broken/8840)
**Author:** [@brandoo](https://community.pickaxe.co/u/brandoo)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 9:21pm UTC](https://community.pickaxe.co/t/google-search-action-broken/8840 "2026-09-14T21:21:28Z")
My agent no longer answers the questions. I ask Wingman and he said that the Google search action is not connected but it is ! The answers look like this : --- ## [No responses from the agent during test](https://community.pickaxe.co/t/no-responses-from-the-agent-during-test/8823)
**Author:** [@korina](https://community.pickaxe.co/u/korina)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 12:42am UTC](https://community.pickaxe.co/t/no-responses-from-the-agent-during-test/8823 "2026-09-09T00:42:23Z")
I am testing my agent, and insted of response I get nothing. I have credits. Do you know what might be a problem? --- ## [Type in the Deployments -\> Lock modal](https://community.pickaxe.co/t/type-in-the-deployments-lock-modal/8793)
**Author:** [@david.kline](https://community.pickaxe.co/u/david.kline)\ **Replies:** 2\ **Last updated:** [September 4, 2026, 7:29pm UTC](https://community.pickaxe.co/t/type-in-the-deployments-lock-modal/8793 "2026-09-04T19:29:56Z")
The typo is that “lock” appears as “loock” in the modal copy. "Add content to lock Select Portal content you want to loock" --- ## [Urgent: huge issue with pickaxe subscriptions not updating when users upgrade or downgrade plan](https://community.pickaxe.co/t/urgent-huge-issue-with-pickaxe-subscriptions-not-updating-when-users-upgrade-or-downgrade-plan/8794)
**Author:** [@clevra](https://community.pickaxe.co/u/clevra)\ **Replies:** 2\ **Last updated:** [September 1, 2026, 1:44am UTC](https://community.pickaxe.co/t/urgent-huge-issue-with-pickaxe-subscriptions-not-updating-when-users-upgrade-or-downgrade-plan/8794 "2026-09-01T01:44:34Z")
I have a massive issue with my studio. When a user upgrades, they are not getting upgraded to the new plan and getting their credits, Also when a user downgrades they are not being removed from the plan they downgraded f… --- ## [Not giving full reponse?](https://community.pickaxe.co/t/not-giving-full-reponse/8767)
**Author:** [@femalenatured](https://community.pickaxe.co/u/femalenatured)\ **Replies:** 4\ **Last updated:** [August 28, 2026, 8:46pm UTC](https://community.pickaxe.co/t/not-giving-full-reponse/8767 "2026-08-28T20:46:18Z")
Got this feedback from a user: “There’s been probably 15 times where it doesn’t fully load its response. It will do half or less and then just stop, but it counts as a credit.” Any tips here? --- ## [Confused by the Monthly Cost Showing in User Balance](https://community.pickaxe.co/t/confused-by-the-monthly-cost-showing-in-user-balance/8739)
**Author:** [@motheraigaia](https://community.pickaxe.co/u/motheraigaia)\ **Replies:** 3\ **Last updated:** [August 27, 2026, 5:10am UTC](https://community.pickaxe.co/t/confused-by-the-monthly-cost-showing-in-user-balance/8739 "2026-08-27T05:10:45Z")
Hi Pickaxe team, I’m hoping someone can clarify a number that is now appearing under a user’s remaining balance. When a user clicks the pricing button in the top-right corner, they see: 747 uses = ~$37.35/month I’… --- ## [Output text has a black background](https://community.pickaxe.co/t/output-text-has-a-black-background/8777)
**Author:** [@brad.ermeling](https://community.pickaxe.co/u/brad.ermeling)\ **Replies:** 1\ **Last updated:** [August 25, 2026, 8:21pm UTC](https://community.pickaxe.co/t/output-text-has-a-black-background/8777 "2026-08-25T20:21:45Z")
Description: When I copy text from a chat agent response and paste it into a word processing document (Word, Google Docs), the text pastes with a black background color. This happens in both the builder preview and the d… --- ## [Most Pickaxe Emails to verify account going to users Spam](https://community.pickaxe.co/t/most-pickaxe-emails-to-verify-account-going-to-users-spam/8758)
**Author:** [@clevra](https://community.pickaxe.co/u/clevra)\ **Replies:** 4\ **Last updated:** [August 25, 2026, 12:34am UTC](https://community.pickaxe.co/t/most-pickaxe-emails-to-verify-account-going-to-users-spam/8758 "2026-08-25T00:34:47Z")
Nearly all of the emails that go to users to sign up end up in their spam folder and as a result many don’t see them to follow through unless I tell them to check. Is it possible for the Pickaxe team to add to the popup … --- ## [Getting error "image The image was not created because the image-generation action stopped early after a temporary prompt-budget limit was reached"](https://community.pickaxe.co/t/getting-error-image-the-image-was-not-created-because-the-image-generation-action-stopped-early-after-a-temporary-prompt-budget-limit-was-reached/8772)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 1\ **Last updated:** [August 24, 2026, 10:25pm UTC](https://community.pickaxe.co/t/getting-error-image-the-image-was-not-created-because-the-image-generation-action-stopped-early-after-a-temporary-prompt-budget-limit-was-reached/8772 "2026-08-24T22:25:55Z")
I’m running into a persistent error when a Pickaxe tries to use the Generate GPT Images action, and I’ve ruled out everything on my end that I can check, so I’m hoping you can help pinpoint what’s happening server-side. … --- ## [Urgent Help Needed – Unable to Access My Studies](https://community.pickaxe.co/t/urgent-help-needed-unable-to-access-my-studies/8775)
**Author:** [@futura](https://community.pickaxe.co/u/futura)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 9:09pm UTC](https://community.pickaxe.co/t/urgent-help-needed-unable-to-access-my-studies/8775 "2026-08-21T21:09:58Z")
Hi PickxAI Support Team, I urgently need your help. I hadn’t logged into the platform for a while, and when I accessed it today, everything looked completely different. The platform also seems to be stuck or not loadin… --- ## [Unlocking OpenClaw’s True Potential: The Case for Custom API Gateways (Kilo / OpenRouter)](https://community.pickaxe.co/t/unlocking-openclaw-s-true-potential-the-case-for-custom-api-gateways-kilo-openrouter/8768)
**Author:** [@kenlyle](https://community.pickaxe.co/u/kenlyle)\ **Replies:** 0\ **Last updated:** [August 19, 2026, 8:44pm UTC](https://community.pickaxe.co/t/unlocking-openclaw-s-true-potential-the-case-for-custom-api-gateways-kilo-openrouter/8768 "2026-08-19T20:44:15Z")
Hey everyone, First off, huge credit to the team for rolling out OpenClaw as an Orchestrator. It is a massive step toward making Pickaxe a viable backend for complex, multi-agent workflows. However, as I dive into arch… --- ## [Response History \>\> AI Summary not showing](https://community.pickaxe.co/t/response-history-ai-summary-not-showing/8749)
**Author:** [@user56](https://community.pickaxe.co/u/user56)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 7:21pm UTC](https://community.pickaxe.co/t/response-history-ai-summary-not-showing/8749 "2026-08-13T19:21:12Z")
Is this a bug? I’m trying to understand the cost of my generation and I currently see this: --- ## [Custom domain broken — CNAME target removed from Deployment Settings UI](https://community.pickaxe.co/t/custom-domain-broken-cname-target-removed-from-deployment-settings-ui/8746)
**Author:** [@J.D](https://community.pickaxe.co/u/J.D)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 11:21pm UTC](https://community.pickaxe.co/t/custom-domain-broken-cname-target-removed-from-deployment-settings-ui/8746 "2026-08-07T23:21:01Z")
Hi Pickaxe support, My custom domain onboarding.neurorythm.com has been working for approximately 6 months and stopped working recently. I am getting a 404 with the Pickaxe logo. What’s broken: https://studio.pickaxe.… --- ## [Ui issues on desktop and mobile](https://community.pickaxe.co/t/ui-issues-on-desktop-and-mobile/8737)
**Author:** [@dougfresh](https://community.pickaxe.co/u/dougfresh)\ **Replies:** 0\ **Last updated:** [July 29, 2026, 1:44pm UTC](https://community.pickaxe.co/t/ui-issues-on-desktop-and-mobile/8737 "2026-07-29T13:44:52Z")
This Loom reports a UI usability bug on both Chrome/Windows and Android (Google Pixel) where panels and chat fields do not fit or hide important controls. On desktop, when the menu opens automatically, the chat and admin… --- ## [MCP Actions returning empty across all servers](https://community.pickaxe.co/t/mcp-actions-returning-empty-across-all-servers/8726)
**Author:** [@sonarconsulting](https://community.pickaxe.co/u/sonarconsulting)\ **Replies:** 1\ **Last updated:** [July 23, 2026, 9:53pm UTC](https://community.pickaxe.co/t/mcp-actions-returning-empty-across-all-servers/8726 "2026-07-23T21:53:44Z")
All three of our MCP Actions (SEC EDGAR, Tavily, Alpha Vantage) are returning empty responses across both agents in our Studio. No error messages — just no data back. This was working as of July 13. I’ve confirmed all t… --- ## [Native Stripe Monetization Bug: Renewal didn't trigger credit reload](https://community.pickaxe.co/t/native-stripe-monetization-bug-renewal-didnt-trigger-credit-reload/8708)
**Author:** [@femalenatured](https://community.pickaxe.co/u/femalenatured)\ **Replies:** 1\ **Last updated:** [July 21, 2026, 7:23am UTC](https://community.pickaxe.co/t/native-stripe-monetization-bug-renewal-didnt-trigger-credit-reload/8708 "2026-07-21T07:23:47Z")
Hey team, looking to report a billing logic issue with the native Pickaxe/Stripe integration. I have a user on a monthly subscription. Stripe successfully billed them for their automatic renewal yesterday (the 14th), bu… --- ## [Please fix this mobile issue](https://community.pickaxe.co/t/please-fix-this-mobile-issue/8710)
**Author:** [@femalenatured](https://community.pickaxe.co/u/femalenatured)\ **Replies:** 1\ **Last updated:** [July 21, 2026, 7:20am UTC](https://community.pickaxe.co/t/please-fix-this-mobile-issue/8710 "2026-07-21T07:20:35Z")
I’ve as well as some users have dealt with this annoying issue on mobile where when you do new chat it scrolls to the top. and you have to scroll all the way down. please fix this issue. thank you. --- ## [Page can't be accessed even though its set for guests](https://community.pickaxe.co/t/page-cant-be-accessed-even-though-its-set-for-guests/8715)
**Author:** [@hurmuli](https://community.pickaxe.co/u/hurmuli)\ **Replies:** 4\ **Last updated:** [July 20, 2026, 6:12pm UTC](https://community.pickaxe.co/t/page-cant-be-accessed-even-though-its-set-for-guests/8715 "2026-07-20T18:12:43Z")
I have created a new page, but for some reason guest users and some logged in users are unable to access it. I just get this message. Can you guys advice what im doing wrong or if this is abug? I now how the same issue … --- ## [Workspace duplication not working](https://community.pickaxe.co/t/workspace-duplication-not-working/8707)
**Author:** [@unifiedleadership](https://community.pickaxe.co/u/unifiedleadership)\ **Replies:** 2\ **Last updated:** [July 16, 2026, 3:07am UTC](https://community.pickaxe.co/t/workspace-duplication-not-working/8707 "2026-07-16T03:07:28Z")
I use this feature a lot. It’s stopped working. It looks like it starts to create the copy and then the copy disappears from the UI and can’t be found. --- ## [Composio MCP connection](https://community.pickaxe.co/t/composio-mcp-connection/8701)
**Author:** [@andreahope84](https://community.pickaxe.co/u/andreahope84)\ **Replies:** 1\ **Last updated:** [July 14, 2026, 7:32am UTC](https://community.pickaxe.co/t/composio-mcp-connection/8701 "2026-07-14T07:32:46Z")
POST pickaxe-api2.pickaxe.co/mcp/composio/connect returns 503 both when connecting a Composio MCP in the builder and when completing the in-chat Authentication Required step. --- ## [Cannot use stripe on embedded agent](https://community.pickaxe.co/t/cannot-use-stripe-on-embedded-agent/8704)
**Author:** [@adtastic](https://community.pickaxe.co/u/adtastic)\ **Replies:** 3\ **Last updated:** [July 13, 2026, 10:47pm UTC](https://community.pickaxe.co/t/cannot-use-stripe-on-embedded-agent/8704 "2026-07-13T22:47:35Z")
This is what loads when you try make a purchase with stripe on an embedded agent --- ## [Embedded chats jumping up and down within the conversation](https://community.pickaxe.co/t/embedded-chats-jumping-up-and-down-within-the-conversation/8698)
**Author:** [@user84](https://community.pickaxe.co/u/user84)\ **Replies:** 1\ **Last updated:** [July 13, 2026, 10:28pm UTC](https://community.pickaxe.co/t/embedded-chats-jumping-up-and-down-within-the-conversation/8698 "2026-07-13T22:28:41Z")
We are using inline flex embedded chats. Starting about a week ago, when users enter text in a chat, the chat zooms to the beginning (top of the conversation) and most of the time the user has to scroll back down to the … [Next page](https://community.pickaxe.co/c/bugs/6.md?page=1)