# Bugs / Site Issues **URL:** https://community.pickaxe.co/c/bugs/6.md?page=1 [Latest](https://community.pickaxe.co/latest.md) · [Categories](https://community.pickaxe.co/categories.md) · [Tags](https://community.pickaxe.co/tags.md) **Page:** 2 --- ## [Pickaxes not retriving information from KB](https://community.pickaxe.co/t/pickaxes-not-retriving-information-from-kb/8672)
**Author:** [@charles\_st\_george](https://community.pickaxe.co/u/charles_st_george)\ **Replies:** 8\ **Last updated:** [July 9, 2026, 7:12pm UTC](https://community.pickaxe.co/t/pickaxes-not-retriving-information-from-kb/8672 "2026-07-09T19:12:00Z")
Logged in to find out that none of my pickaxes seems to be able to be able to read from their KBs which effectively renders them useless. Is anyone else having this issue? I hope this is resolved soon. Thanks --- ## [It seems like the system is not responding](https://community.pickaxe.co/t/it-seems-like-the-system-is-not-responding/8692)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 6\ **Last updated:** [July 9, 2026, 9:59am UTC](https://community.pickaxe.co/t/it-seems-like-the-system-is-not-responding/8692 "2026-07-09T09:59:41Z")
Is pickaxe down? it seems like it’s not working at all --- ## [EXTREMELY Slow output (if at all)](https://community.pickaxe.co/t/extremely-slow-output-if-at-all/8690)
**Author:** [@actbold](https://community.pickaxe.co/u/actbold)\ **Replies:** 3\ **Last updated:** [July 8, 2026, 10:34pm UTC](https://community.pickaxe.co/t/extremely-slow-output-if-at-all/8690 "2026-07-08T22:34:12Z")
We’re seeing a serious latency regression on the Studio Memory API (GET api.pickaxe.co/v1/studio/memory/user/{id}, workspace studio-7c33e460). On July 5 reads measured 11-13 seconds each; today, July 7, the same reads me… --- ## [ Issues with the Agentic Runtime for Claude Managed Agents / OpenClaw](https://community.pickaxe.co/t/issues-with-the-agentic-runtime-for-claude-managed-agents-openclaw/8694)
**Author:** [@etecplus](https://community.pickaxe.co/u/etecplus)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 5:25pm UTC](https://community.pickaxe.co/t/issues-with-the-agentic-runtime-for-claude-managed-agents-openclaw/8694 "2026-07-08T17:25:01Z")
I’m running into an issue with the Agentic Runtime for Claude Managed Agents / OpenClaw, and wanted to flag it. According to the documentation, Web browsing — agents can search and browse the web in real time PDF crea… --- ## [I can't seem to select a user access group](https://community.pickaxe.co/t/i-cant-seem-to-select-a-user-access-group/8685)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 4\ **Last updated:** [July 7, 2026, 12:40am UTC](https://community.pickaxe.co/t/i-cant-seem-to-select-a-user-access-group/8685 "2026-07-07T00:40:05Z")
All of a sudden, as of today, I can’t click or change or select user access groups. In my trying to figure out what was happening, I unselected a user access group, and now I can’t even re-select the user access group fo… --- ## [Very Slow Output Generation](https://community.pickaxe.co/t/very-slow-output-generation/8681)
**Author:** [@james.yeoh](https://community.pickaxe.co/u/james.yeoh)\ **Replies:** 3\ **Last updated:** [July 6, 2026, 4:16pm UTC](https://community.pickaxe.co/t/very-slow-output-generation/8681 "2026-07-06T16:16:31Z")
Is it just me or Pickaxe is generating outputs very slowly now? I notice this across a few Pickaxes so far. It takes a minute to generate a few lines of text, making the user wait a long time for the output to complete. --- ## [Cannot View User Memory for a Certain Account](https://community.pickaxe.co/t/cannot-view-user-memory-for-a-certain-account/8670)
**Author:** [@colinz00](https://community.pickaxe.co/u/colinz00)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 4:42am UTC](https://community.pickaxe.co/t/cannot-view-user-memory-for-a-certain-account/8670 "2026-07-01T04:42:30Z")
For one specific account, user memory works normally when using the agents, and the number of user memories is displayed correctly. However, when clicking an entry to view its details, no memory content is shown. The Us… --- ## [My LLM model keeps defaulting to ChatGPT 5](https://community.pickaxe.co/t/my-llm-model-keeps-defaulting-to-chatgpt-5/8666)
**Author:** [@aidan](https://community.pickaxe.co/u/aidan)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 8:51pm UTC](https://community.pickaxe.co/t/my-llm-model-keeps-defaulting-to-chatgpt-5/8666 "2026-06-29T20:51:56Z")
I was looking at an AI I built for a clients and it says ChatGPT 5 now doesn’t support actions. So I switched the model. When I hit save, the tool reverted back to GPT 5 I tried it multiple times. --- ## [Can't download PDF file](https://community.pickaxe.co/t/cant-download-pdf-file/8657)
**Author:** [@donatas](https://community.pickaxe.co/u/donatas)\ **Replies:** 1\ **Last updated:** [June 24, 2026, 4:42pm UTC](https://community.pickaxe.co/t/cant-download-pdf-file/8657 "2026-06-24T16:42:51Z")
The tool should generate a one-pager based on the file I uploaded. It burns my credits and says that the file was created. But I can’t download the file - the link brings me to https://example.com/generated/verslo-dnr-si… --- ## [User invites behaviour for invite only workspace](https://community.pickaxe.co/t/user-invites-behaviour-for-invite-only-workspace/8646)
**Author:** [@ecaveo](https://community.pickaxe.co/u/ecaveo)\ **Replies:** 3\ **Last updated:** [June 23, 2026, 7:51pm UTC](https://community.pickaxe.co/t/user-invites-behaviour-for-invite-only-workspace/8646 "2026-06-23T19:51:56Z")
I have an invite-only workspace - I bulk-invited 30 users. When they click the invite link on a desktop or laptop, it renders the sign-up page correctly, but on mobile (or possibly only on iOS - can’t be certain), it ren… --- ## [Asking for the user to reupload screenshots bug](https://community.pickaxe.co/t/asking-for-the-user-to-reupload-screenshots-bug/8638)
**Author:** [@femalenatured](https://community.pickaxe.co/u/femalenatured)\ **Replies:** 2\ **Last updated:** [June 22, 2026, 11:59pm UTC](https://community.pickaxe.co/t/asking-for-the-user-to-reupload-screenshots-bug/8638 "2026-06-22T23:59:45Z")
Hey team. Having this issue where if upload screenshot of something Claude Hikau will analyze it fine but then if the user says to look at the screenshots again without attaching them, it will say it doesnt have screensh… --- ## [Our website seems to be down](https://community.pickaxe.co/t/our-website-seems-to-be-down/8648)
**Author:** [@rmcustomersupport](https://community.pickaxe.co/u/rmcustomersupport)\ **Replies:** 3\ **Last updated:** [June 22, 2026, 10:26pm UTC](https://community.pickaxe.co/t/our-website-seems-to-be-down/8648 "2026-06-22T22:26:38Z")
https://8fig.ai/expansion this is the error we get when trying to access the 8fig.AI website --- ## [Custom Code Bugs](https://community.pickaxe.co/t/custom-code-bugs/8639)
**Author:** [@ecaveo](https://community.pickaxe.co/u/ecaveo)\ **Replies:** 2\ **Last updated:** [June 22, 2026, 2:04pm UTC](https://community.pickaxe.co/t/custom-code-bugs/8639 "2026-06-22T14:04:31Z")
When adding a Custom Code page, you can upload an icon, but when you add the page to a portal, it doesn’t pull through the icon, instead rendering an SVG: ‘\<\>’ --- ## [Application error](https://community.pickaxe.co/t/application-error/8641)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 1\ **Last updated:** [June 19, 2026, 11:46pm UTC](https://community.pickaxe.co/t/application-error/8641 "2026-06-19T23:46:27Z")
A user just sent me an error message that when he goes to my Pickaxe studio on my custom domain, it shows an application error: Apparently, one of the smart customers also found out that the application error is caus… --- ## [\[URGENT\] Every Agent that is a form + Chat is broken](https://community.pickaxe.co/t/urgent-every-agent-that-is-a-form-chat-is-broken/8630)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 2\ **Last updated:** [June 15, 2026, 3:34pm UTC](https://community.pickaxe.co/t/urgent-every-agent-that-is-a-form-chat-is-broken/8630 "2026-06-15T15:34:17Z")
@carsondev @nathaniel @lindsay\_support This is kind of an urgent problem because every single agent that is set to form plus a chat is broken and gets the following error message. ‘list’ object has no attribute ‘get’ I… --- ## [Degraded Performance Issue. KB Not Fully Executing, Severe Latency](https://community.pickaxe.co/t/degraded-performance-issue-kb-not-fully-executing-severe-latency/8631)
**Author:** [@next-era](https://community.pickaxe.co/u/next-era)\ **Replies:** 1\ **Last updated:** [June 14, 2026, 6:52pm UTC](https://community.pickaxe.co/t/degraded-performance-issue-kb-not-fully-executing-severe-latency/8631 "2026-06-14T18:52:25Z")
Posting this in case others are experiencing the same and to get some visibility from the Pickaxe team. Started seeing degraded performance on our end around 11:00 AM PST yesterday. Here is what we observed: Slow, lag… --- ## [Agent RENAMING Chat's after USER has named them](https://community.pickaxe.co/t/agent-renaming-chats-after-user-has-named-them/8625)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 2\ **Last updated:** [June 13, 2026, 12:51am UTC](https://community.pickaxe.co/t/agent-renaming-chats-after-user-has-named-them/8625 "2026-06-13T00:51:04Z")
This is something that’s been happening since the very beginning since our users have been using it. It’s amazing that they can go in and change. The auto created auto names for each of the chats, but those names do not… --- ## [Co-Pilot is often blank, I have to re-run several times](https://community.pickaxe.co/t/co-pilot-is-often-blank-i-have-to-re-run-several-times/8584)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 9\ **Last updated:** [June 12, 2026, 2:23pm UTC](https://community.pickaxe.co/t/co-pilot-is-often-blank-i-have-to-re-run-several-times/8584 "2026-06-12T14:23:52Z")
I have an agent Claude Opus 4.7 and I have OFTEN have an experience where it creates a new document and opens in co-pilot but then it’s blank, there is nothing there, I have to ask to fully rebuild and re-open in a new c… --- ## [Translation and format issues](https://community.pickaxe.co/t/translation-and-format-issues/8622)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 3\ **Last updated:** [June 12, 2026, 7:03am UTC](https://community.pickaxe.co/t/translation-and-format-issues/8622 "2026-06-12T07:03:10Z")
In the forms, there are some translation issues. It still shows in English there if you have a dropdown or the other option for the answer, and also the clear form still shows in English. There’s also the problem that s… --- ## [API Deployment Access Keeps Disconnecting My Credentials](https://community.pickaxe.co/t/api-deployment-access-keeps-disconnecting-my-credentials/8102)
**Author:** [@enochleffingwell](https://community.pickaxe.co/u/enochleffingwell)\ **Replies:** 4\ **Last updated:** [June 12, 2026, 5:03am UTC](https://community.pickaxe.co/t/api-deployment-access-keeps-disconnecting-my-credentials/8102 "2026-06-12T05:03:02Z")
I’m using the Pickaxe Community Nodes in n8n. I got this bright idea thinking I could replace all of my AI nodes in n8n with my pickaxe API instead… But after doing that a lot of my Pickaxe nodes stop being authorized … --- ## [Action Code Error - Application error: a client-side exception has occurred (see the browser console for more information)](https://community.pickaxe.co/t/action-code-error-application-error-a-client-side-exception-has-occurred-see-the-browser-console-for-more-information/8626)
**Author:** [@lumora\_support](https://community.pickaxe.co/u/lumora_support)\ **Replies:** 2\ **Last updated:** [June 11, 2026, 8:27pm UTC](https://community.pickaxe.co/t/action-code-error-application-error-a-client-side-exception-has-occurred-see-the-browser-console-for-more-information/8626 "2026-06-11T20:27:52Z")
Here is the Agent link: https://pickaxe.co/user/workspace/b96af5a8-77af-4abb-ac93-a4f03113c9c6/p/V2FL64RQ4Y When I create a python action, it works. However, whenever I try to click on Edit Action → Action code, it cras… --- ## [Wingman Issues cannot find Pickaxe CLI API](https://community.pickaxe.co/t/wingman-issues-cannot-find-pickaxe-cli-api/8607)
**Author:** [@lumora\_support](https://community.pickaxe.co/u/lumora_support)\ **Replies:** 3\ **Last updated:** [June 11, 2026, 7:18pm UTC](https://community.pickaxe.co/t/wingman-issues-cannot-find-pickaxe-cli-api/8607 "2026-06-11T19:18:18Z")
I was trying to let Wingman modify my portal, and after a couple of tries of Wingman not able to find the Pickaxe CLI API, here is the result it gave me and told me to send this to Pickaxe’s suppport: “My Wingman instan… --- ## [Cannot connect to Google Drive](https://community.pickaxe.co/t/cannot-connect-to-google-drive/8530)
**Author:** [@covetedconsultant](https://community.pickaxe.co/u/covetedconsultant)\ **Replies:** 8\ **Last updated:** [June 11, 2026, 4:14pm UTC](https://community.pickaxe.co/t/cannot-connect-to-google-drive/8530 "2026-06-11T16:14:41Z")
I know, you guys just sent this note out… I am trying to connect my Google Drive to my pickax studio 1 - I followed the flow in the email you just sent out (I did not have Google Drive connected previously) 2 - it say… --- ## [voice-to-text in Pickaxe ](https://community.pickaxe.co/t/voice-to-text-in-pickaxe/8623)
**Author:** [@iacloudformacion](https://community.pickaxe.co/u/iacloudformacion)\ **Replies:** 1\ **Last updated:** [June 11, 2026, 12:48am UTC](https://community.pickaxe.co/t/voice-to-text-in-pickaxe/8623 "2026-06-11T00:48:07Z")
When you use voice-to-text in Pickaxe in Spanish, it doesn’t transcribe correctly. It acts like it’s trying to listen in English, but doing a terrible job at it --- ## [Forms z-Index are broken](https://community.pickaxe.co/t/forms-z-index-are-broken/8573)
**Author:** [@creativenerve](https://community.pickaxe.co/u/creativenerve)\ **Replies:** 4\ **Last updated:** [June 9, 2026, 8:21pm UTC](https://community.pickaxe.co/t/forms-z-index-are-broken/8573 "2026-06-09T20:21:18Z")
Form z-Index seems broken. Anyone experiencing this? --- ## [Wingman doesn´t display code](https://community.pickaxe.co/t/wingman-doesn-t-display-code/8619)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 2\ **Last updated:** [June 9, 2026, 7:37pm UTC](https://community.pickaxe.co/t/wingman-doesn-t-display-code/8619 "2026-06-09T19:37:45Z")
I have Wingman create some custom scripts for me, and it seems to generate it, but it seems to have been disabled to display code, because whenever it says there is the code, it is just blank. Here’s just one example, b… --- ## [LOgin missing entirely on Desktop](https://community.pickaxe.co/t/login-missing-entirely-on-desktop/8407)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 6\ **Last updated:** [June 5, 2026, 10:56pm UTC](https://community.pickaxe.co/t/login-missing-entirely-on-desktop/8407 "2026-06-05T22:56:42Z")
Unfortunately, now on desktop the login is missing entirely. It was always in the right upper corner; now it’s completely gone. It’s also not in the other menu, and the upgrade button is also still not fixed, so people w… --- ## [Cannot retrieve data from Supabase database — custom action and MCP both failing](https://community.pickaxe.co/t/cannot-retrieve-data-from-supabase-database-custom-action-and-mcp-both-failing/8605)
**Author:** [@covetedconsultant](https://community.pickaxe.co/u/covetedconsultant)\ **Replies:** 2\ **Last updated:** [June 4, 2026, 5:58pm UTC](https://community.pickaxe.co/t/cannot-retrieve-data-from-supabase-database-custom-action-and-mcp-both-failing/8605 "2026-06-04T17:58:28Z")
Pickaxe Support Ticket — June 3, 2026 Subject: Cannot retrieve data from Supabase database — custom action and MCP both failing Apologies in advance for the length of this ticket. I want to give your team enough detail … --- ## [Failed to fetch - on my and other owner tools](https://community.pickaxe.co/t/failed-to-fetch-on-my-and-other-owner-tools/8600)
**Author:** [@donatas](https://community.pickaxe.co/u/donatas)\ **Replies:** 2\ **Last updated:** [June 3, 2026, 4:34pm UTC](https://community.pickaxe.co/t/failed-to-fetch-on-my-and-other-owner-tools/8600 "2026-06-03T16:34:44Z")
What’s happening - I can’t get any pickaxe to work. It returns “Failed to fetch”. I see my dashboard data, but it shows that I’m kinda logged off - I have to sign up or log in. Once I try to log in, I get a blank screen… --- ## [HELP!. my studio disappeared!](https://community.pickaxe.co/t/help-my-studio-disappeared/8599)
**Author:** [@searchdog20101](https://community.pickaxe.co/u/searchdog20101)\ **Replies:** 1\ **Last updated:** [June 2, 2026, 6:05pm UTC](https://community.pickaxe.co/t/help-my-studio-disappeared/8599 "2026-06-02T18:05:08Z")
I checked my site this morning and my client studio has totally disappeared. My whole studio is gone and my custom domain is 404’d. Please help somebody. @danny\_support I need help Ron [Previous page](https://community.pickaxe.co/c/bugs/6.md) [Next page](https://community.pickaxe.co/c/bugs/6.md?page=2)