# Bugs / Site Issues **URL:** https://community.pickaxe.co/c/bugs/6.md?page=2 [Latest](https://community.pickaxe.co/latest.md) · [Categories](https://community.pickaxe.co/categories.md) · [Tags](https://community.pickaxe.co/tags.md) **Page:** 3 --- ## [I'm getting some odd code at the start of every chat reponse](https://community.pickaxe.co/t/im-getting-some-odd-code-at-the-start-of-every-chat-reponse/8594)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 2\ **Last updated:** [June 1, 2026, 5:36pm UTC](https://community.pickaxe.co/t/im-getting-some-odd-code-at-the-start-of-every-chat-reponse/8594 "2026-06-01T17:36:58Z")
it looks like this… {“stepsId”: “steps\_828f74a0-7117-4841-860d-4560d238c9c7”, “stepIndex”: 0, “caption”: “Acknowledging your momentum and transition.”, “runtimeStartup”: true, “startupProfile”: “non\_agentic”, “captionSo… --- ## [It seems like pickaxe is down... my agent just "spins" and never comes back... I have tried different models](https://community.pickaxe.co/t/it-seems-like-pickaxe-is-down-my-agent-just-spins-and-never-comes-back-i-have-tried-different-models/8593)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 1\ **Last updated:** [May 29, 2026, 6:37pm UTC](https://community.pickaxe.co/t/it-seems-like-pickaxe-is-down-my-agent-just-spins-and-never-comes-back-i-have-tried-different-models/8593 "2026-05-29T18:37:48Z")
I’m wondering if there is some outage… I have tried a few different models, but nothing seems to work, is anyone else having this issue? I have tried gemini pro preview and pro --- ## [Is this a bug ，why my model always be Grok？](https://community.pickaxe.co/t/is-this-a-bug-why-my-model-always-be-grok/8591)
**Author:** [@tramppapazian7123](https://community.pickaxe.co/u/tramppapazian7123)\ **Replies:** 6\ **Last updated:** [May 29, 2026, 6:36pm UTC](https://community.pickaxe.co/t/is-this-a-bug-why-my-model-always-be-grok/8591 "2026-05-29T18:36:21Z")
I want to try out the agent on our platform, but when I attempt to chat with it, no matter which model I select, it always uses Grok’s model. Is this a bug? --- ## [Pickaxe not allowing users to sign up](https://community.pickaxe.co/t/pickaxe-not-allowing-users-to-sign-up/8587)
**Author:** [@clevra](https://community.pickaxe.co/u/clevra)\ **Replies:** 12\ **Last updated:** [May 29, 2026, 1:30am UTC](https://community.pickaxe.co/t/pickaxe-not-allowing-users-to-sign-up/8587 "2026-05-29T01:30:47Z")
My studio is randomly making people ask to be invited when they try to sign up. It is not set to invite only. It is set to public. It is a recent issue from a couple of weeks ago. I signed up once and didn’t get this mes… --- ## [URGENT — Stripe checkout broken across multiple workspaces: "price exists in test mode, live key was used" — losing paying users](https://community.pickaxe.co/t/urgent-stripe-checkout-broken-across-multiple-workspaces-price-exists-in-test-mode-live-key-was-used-losing-paying-users/8588)
**Author:** [@gastroseo](https://community.pickaxe.co/u/gastroseo)\ **Replies:** 3\ **Last updated:** [May 27, 2026, 4:51pm UTC](https://community.pickaxe.co/t/urgent-stripe-checkout-broken-across-multiple-workspaces-price-exists-in-test-mode-live-key-was-used-losing-paying-users/8588 "2026-05-27T16:51:29Z")
Hi Pickaxe team, I need to escalate an urgent billing-path outage affecting multiple workspaces on my account. A real customer just emailed me unable to complete a paid subscription, which is how I discovered this. The… --- ## [Chat history is not updating for end users on embeded pickaxes (it been like that for two weeks)](https://community.pickaxe.co/t/chat-history-is-not-updating-for-end-users-on-embeded-pickaxes-it-been-like-that-for-two-weeks/8498)
**Author:** [@joel.opara](https://community.pickaxe.co/u/joel.opara)\ **Replies:** 3\ **Last updated:** [May 27, 2026, 3:34pm UTC](https://community.pickaxe.co/t/chat-history-is-not-updating-for-end-users-on-embeded-pickaxes-it-been-like-that-for-two-weeks/8498 "2026-05-27T15:34:03Z")
Please, for over two weeks, any chat I have with an embedded Pickaxe doesn’t save the chat in the chat history module, and this is not good for the end user, as many will love to revisit some of their chats. I will be l… --- ## [Language and currency in upgrade card](https://community.pickaxe.co/t/language-and-currency-in-upgrade-card/8537)
**Author:** [@julien](https://community.pickaxe.co/u/julien)\ **Replies:** 2\ **Last updated:** [May 26, 2026, 9:46pm UTC](https://community.pickaxe.co/t/language-and-currency-in-upgrade-card/8537 "2026-05-26T21:46:24Z")
Hi fellows, I’m a french new user of pickaxe. There are some language and currency bugs in the upgrade card and it could be a problem for me to convince my guest users to pay for a membership : “AVAILABLE PLANS” needs… --- ## [Pickaxe Action Content Formatting](https://community.pickaxe.co/t/pickaxe-action-content-formatting/8516)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 8\ **Last updated:** [May 26, 2026, 6:48pm UTC](https://community.pickaxe.co/t/pickaxe-action-content-formatting/8516 "2026-05-26T18:48:47Z")
I’m running my own PDF generator as a Pickaxe action to generate brand-styled PDFs. The problem is that in about 10% of all cases, the content sent by Pickaxe has broken letters. Usually, the German umlauts or sometimes … --- ## [Flux Action isn´t working](https://community.pickaxe.co/t/flux-action-isn-t-working/4058)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 4\ **Last updated:** [May 26, 2026, 6:39pm UTC](https://community.pickaxe.co/t/flux-action-isn-t-working/4058 "2026-05-26T18:39:55Z")
Yesterday the Flux Action provided by Pickaxe stopped working for me… my form triggers it and it says image is being generated but then no image (or link to one) appears… link to it is: StoryBuddy Is tehre a general bug… --- ## [Form input is not recognized](https://community.pickaxe.co/t/form-input-is-not-recognized/8554)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 4\ **Last updated:** [May 26, 2026, 3:02am UTC](https://community.pickaxe.co/t/form-input-is-not-recognized/8554 "2026-05-26T03:02:08Z")
I have one pickaxe with a form, + chat (ID: R63AUNBZLA), but the pickaxe seems to not be able to get the information from the form. It just keeps on asking all the time about the content of the form. Session IDs: 7eac3… --- ## [Copy button copies raw Markdown formatting instead of clean formatted text, Bold text is formatted like \*\*Bold\*\*](https://community.pickaxe.co/t/copy-button-copies-raw-markdown-formatting-instead-of-clean-formatted-text-bold-text-is-formatted-like-bold/8576)
**Author:** [@motheraigaia](https://community.pickaxe.co/u/motheraigaia)\ **Replies:** 2\ **Last updated:** [May 22, 2026, 9:27pm UTC](https://community.pickaxe.co/t/copy-button-copies-raw-markdown-formatting-instead-of-clean-formatted-text-bold-text-is-formatted-like-bold/8576 "2026-05-22T21:27:28Z")
Hi Pickaxe team, I wanted to report an issue with the small copy button at the bottom of generated responses. When a user clicks the copy button on a response that includes bold formatting, the copied text appears to i… --- ## [Blank page after login / Unable to access the tool](https://community.pickaxe.co/t/blank-page-after-login-unable-to-access-the-tool/8569)
**Author:** [@yuichi\_mori](https://community.pickaxe.co/u/yuichi_mori)\ **Replies:** 1\ **Last updated:** [May 21, 2026, 2:26am UTC](https://community.pickaxe.co/t/blank-page-after-login-unable-to-access-the-tool/8569 "2026-05-21T02:26:30Z")
Hi support team, I am writing to report a bug I encountered with your platform. After logging in, I am redirected to an incorrect, mostly blank page as shown in the attached screenshot. The top navigation bar appears, … --- ## [All my old Pickaxes and Studios from the old version disappeared](https://community.pickaxe.co/t/all-my-old-pickaxes-and-studios-from-the-old-version-disappeared/8562)
**Author:** [@colinz00](https://community.pickaxe.co/u/colinz00)\ **Replies:** 2\ **Last updated:** [May 20, 2026, 3:06pm UTC](https://community.pickaxe.co/t/all-my-old-pickaxes-and-studios-from-the-old-version-disappeared/8562 "2026-05-20T15:06:07Z")
I haven’t used Pickaxe for a long time, and it seems the platform has changed a lot. The last time I used it was in early 2025 (back then, an agent was called a “Pickaxe”). Now I can’t find them anywhere. The link https… --- ## [Downlaod and Copy BUttons on pictures](https://community.pickaxe.co/t/downlaod-and-copy-buttons-on-pictures/8547)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 1\ **Last updated:** [May 19, 2026, 10:32pm UTC](https://community.pickaxe.co/t/downlaod-and-copy-buttons-on-pictures/8547 "2026-05-19T22:32:59Z")
@lindsay\_support @danny\_support Is there a way to get rid of those download and copy buttons here? I’m also implementing pictures from databases and for Language exam training and I don’t really want them to be able t… --- ## [Enable browsing?](https://community.pickaxe.co/t/enable-browsing/8539)
**Author:** [@aidan](https://community.pickaxe.co/u/aidan)\ **Replies:** 5\ **Last updated:** [May 19, 2026, 9:19pm UTC](https://community.pickaxe.co/t/enable-browsing/8539 "2026-05-19T21:19:27Z")
I’m having an issue with my tools where the result is saying that I need to enable web browsing. I’m using GPT 5.2 min in fast mode. The action I’m using is Google Search --- ## [\[URGENT\] Pickaxes seem to be down!](https://community.pickaxe.co/t/urgent-pickaxes-seem-to-be-down/8553)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 1\ **Last updated:** [May 19, 2026, 4:18pm UTC](https://community.pickaxe.co/t/urgent-pickaxes-seem-to-be-down/8553 "2026-05-19T16:18:41Z")
The pickaxe’s agents are not loading. If I want to save some changes, it eternally stays at “saving changes” but can’t save. --- ## [Openclaw runtime cron jobs ======\> push?](https://community.pickaxe.co/t/openclaw-runtime-cron-jobs-push/8543)
**Author:** [@dougfresh](https://community.pickaxe.co/u/dougfresh)\ **Replies:** 3\ **Last updated:** [May 19, 2026, 1:51pm UTC](https://community.pickaxe.co/t/openclaw-runtime-cron-jobs-push/8543 "2026-05-19T13:51:49Z")
I am deployed to Telegram. When I schedule a cron job, it runs, but doesn"t deliver it to the chat. Here is the self analysis: Here’s a technical summary you can share with the Pickaxe/OpenClaw developers: The cron sc… --- ## [Ha nhai kya hai kuch toh hoga bahf](https://community.pickaxe.co/t/ha-nhai-kya-hai-kuch-toh-hoga-bahf/8544)
**Author:** [@lucie8jf6](https://community.pickaxe.co/u/lucie8jf6)\ **Replies:** 0\ **Last updated:** [May 18, 2026, 4:36pm UTC](https://community.pickaxe.co/t/ha-nhai-kya-hai-kuch-toh-hoga-bahf/8544 "2026-05-18T16:36:10Z")
jp hota hau bhai bta doh yaar --- ## [Pickaxe embedding pdf pages, youtube videos, webpage sources in responses](https://community.pickaxe.co/t/pickaxe-embedding-pdf-pages-youtube-videos-webpage-sources-in-responses/8519)
**Author:** [@charles\_st\_george](https://community.pickaxe.co/u/charles_st_george)\ **Replies:** 5\ **Last updated:** [May 16, 2026, 1:33am UTC](https://community.pickaxe.co/t/pickaxe-embedding-pdf-pages-youtube-videos-webpage-sources-in-responses/8519 "2026-05-16T01:33:59Z")
Hello. My chatbots have suddenly started displaying pdfs, youtube videos, etc in its responses. I want the chatbot to include citations to its sources but now it is embedding the media itself!!! This has just started fr… --- ## [User Memory Save Bug](https://community.pickaxe.co/t/user-memory-save-bug/8518)
**Author:** [@enochleffingwell](https://community.pickaxe.co/u/enochleffingwell)\ **Replies:** 2\ **Last updated:** [May 15, 2026, 8:01am UTC](https://community.pickaxe.co/t/user-memory-save-bug/8518 "2026-05-15T08:01:14Z")
My user’s are getting these strange messages when trying to use my pickaxes. Clearly it looks like on the backend it’s trying to save the user answers to their user memory but it’s failing. My user sent me a… --- ## [Formatting Gap - white space on all pages after update. The spacing of each section is also odd](https://community.pickaxe.co/t/formatting-gap-white-space-on-all-pages-after-update-the-spacing-of-each-section-is-also-odd/8265)
**Author:** [@lumora](https://community.pickaxe.co/u/lumora)\ **Replies:** 6\ **Last updated:** [May 15, 2026, 6:58am UTC](https://community.pickaxe.co/t/formatting-gap-white-space-on-all-pages-after-update-the-spacing-of-each-section-is-also-odd/8265 "2026-05-15T06:58:01Z")
After the update - we noticed all our pages have a empty space or gap and do not format fully. Please see the screenshots - there is always a blank space between the bottom of the screen - this happens no matter what de… --- ## [Can't log in - Application error: a client-side exception has occurred (see the browser console for more information)](https://community.pickaxe.co/t/cant-log-in-application-error-a-client-side-exception-has-occurred-see-the-browser-console-for-more-information/8529)
**Author:** [@covetedconsultant](https://community.pickaxe.co/u/covetedconsultant)\ **Replies:** 2\ **Last updated:** [May 13, 2026, 6:10pm UTC](https://community.pickaxe.co/t/cant-log-in-application-error-a-client-side-exception-has-occurred-see-the-browser-console-for-more-information/8529 "2026-05-13T18:10:47Z")
I go to the homepage. I click log in. I get a black screen and this error. “Application error: a client-side exception has occurred (see the browser console for more information).” How can I resolve? --- ## [UI (opinion on UI changes, wingman outline and plusing animation distraction)](https://community.pickaxe.co/t/ui-opinion-on-ui-changes-wingman-outline-and-plusing-animation-distraction/8520)
**Author:** [@bootcamp](https://community.pickaxe.co/u/bootcamp)\ **Replies:** 6\ **Last updated:** [May 13, 2026, 4:27pm UTC](https://community.pickaxe.co/t/ui-opinion-on-ui-changes-wingman-outline-and-plusing-animation-distraction/8520 "2026-05-13T16:27:28Z")
Hi, I really like the new Wingman feature, but there are a couple things about the UI that bother me. after opening the Wingman bubble, the cancel button keeps pulsing. I find it kind of distracting, and I think it … --- ## [Locked screen for LOGGED OUT users](https://community.pickaxe.co/t/locked-screen-for-logged-out-users/8411)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 13\ **Last updated:** [May 13, 2026, 5:36am UTC](https://community.pickaxe.co/t/locked-screen-for-logged-out-users/8411 "2026-05-13T05:36:21Z")
I mentioned this several times to the team but it seems like if I do not give it it´s own thread here it gets ignore despite hyper critical for conversion and user experience. Situation: A user has to login/signup in o… --- ## [Wingman Error on sending images](https://community.pickaxe.co/t/wingman-error-on-sending-images/8525)
**Author:** [@westluu](https://community.pickaxe.co/u/westluu)\ **Replies:** 1\ **Last updated:** [May 13, 2026, 2:57am UTC](https://community.pickaxe.co/t/wingman-error-on-sending-images/8525 "2026-05-13T02:57:27Z")
Hi, When using wingman after attaching an image by pasting it into the chat When I hit send, I get the following error: Note: Error above only happens when you send an image without any user context. However, if … --- ## [Pickaxe Latency Deep Dive 🕰️](https://community.pickaxe.co/t/pickaxe-latency-deep-dive/8085)
**Author:** [@nathaniel](https://community.pickaxe.co/u/nathaniel)\ **Replies:** 2\ **Last updated:** [May 12, 2026, 12:21am UTC](https://community.pickaxe.co/t/pickaxe-latency-deep-dive/8085 "2026-05-12T00:21:16Z")
TL;DR We now measure user-facing latency as send → end of generation, so if dashboards looked slower, that is partly because this measurement window is broader than before. We’re actively improving Pickaxe-side latency,… --- ## [Partial Outage: Cloud Service Provider](https://community.pickaxe.co/t/partial-outage-cloud-service-provider/8512)
**Author:** [@carsondev](https://community.pickaxe.co/u/carsondev)\ **Replies:** 2\ **Last updated:** [May 8, 2026, 3:01am UTC](https://community.pickaxe.co/t/partial-outage-cloud-service-provider/8512 "2026-05-08T03:01:18Z")
hi team ! as of this post, we are experiencing partial outages across multiple Pickaxe systems. Modal, one of the cloud service providers powering Pickaxe, is having an outage. we are aware of this outage and are moni… --- ## [Huge bug: urgent](https://community.pickaxe.co/t/huge-bug-urgent/8514)
**Author:** [@femalenatured](https://community.pickaxe.co/u/femalenatured)\ **Replies:** 1\ **Last updated:** [May 8, 2026, 2:54am UTC](https://community.pickaxe.co/t/huge-bug-urgent/8514 "2026-05-08T02:54:09Z")
My users aren’t able to use the bot right now. No new chats or anything. Please help. --- ## [Wingman upgrade? Se lo faccio va in modalità pagamento test](https://community.pickaxe.co/t/wingman-upgrade-se-lo-faccio-va-in-modalita-pagamento-test/8476)
**Author:** [@finora](https://community.pickaxe.co/u/finora)\ **Replies:** 2\ **Last updated:** [May 6, 2026, 8:32am UTC](https://community.pickaxe.co/t/wingman-upgrade-se-lo-faccio-va-in-modalita-pagamento-test/8476 "2026-05-06T08:32:47Z")
--- ## [HUGE Problem with Pickaxe running out of usage after 1st use even though Usage is set to 200](https://community.pickaxe.co/t/huge-problem-with-pickaxe-running-out-of-usage-after-1st-use-even-though-usage-is-set-to-200/8502)
**Author:** [@actbold](https://community.pickaxe.co/u/actbold)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 10:17pm UTC](https://community.pickaxe.co/t/huge-problem-with-pickaxe-running-out-of-usage-after-1st-use-even-though-usage-is-set-to-200/8502 "2026-05-04T22:17:46Z")
We’re again making our pickaxe the central to an upcoming mid-funnel challenge and even though we have usage set at 200 credits (the normal chat shouldn’t use more thatn 40) it’s showing that they’re out of credits after… [Previous page](https://community.pickaxe.co/c/bugs/6.md?page=1) [Next page](https://community.pickaxe.co/c/bugs/6.md?page=3)