# Bugs / Site Issues **URL:** https://community.pickaxe.co/c/bugs/6.md?page=3 [Latest](https://community.pickaxe.co/latest.md) · [Categories](https://community.pickaxe.co/categories.md) · [Tags](https://community.pickaxe.co/tags.md) **Page:** 4 --- ## [Wingman KO - impossibile da usare](https://community.pickaxe.co/t/wingman-ko-impossibile-da-usare/8501)
**Author:** [@finora](https://community.pickaxe.co/u/finora)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 7:27pm UTC](https://community.pickaxe.co/t/wingman-ko-impossibile-da-usare/8501 "2026-05-04T19:27:15Z")
--- ## [Guest access one time credits don't cut off within an embed](https://community.pickaxe.co/t/guest-access-one-time-credits-dont-cut-off-within-an-embed/8375)
**Author:** [@mtreadaway](https://community.pickaxe.co/u/mtreadaway)\ **Replies:** 18\ **Last updated:** [May 1, 2026, 7:15pm UTC](https://community.pickaxe.co/t/guest-access-one-time-credits-dont-cut-off-within-an-embed/8375 "2026-05-01T19:15:54Z")
I have one problem and one question: 1. I have deployed a pickaxe (the menopause symptom decoder) in a wordpress page. I have the access for a guest set as 50 one-time credits (for testing). I have been testing the pick… --- ## [Zapier Studio Products Non-Existent After Migration - Needs Update](https://community.pickaxe.co/t/zapier-studio-products-non-existent-after-migration-needs-update/8199)
**Author:** [@stephenbdiaz](https://community.pickaxe.co/u/stephenbdiaz)\ **Replies:** 7\ **Last updated:** [May 1, 2026, 7:31am UTC](https://community.pickaxe.co/t/zapier-studio-products-non-existent-after-migration-needs-update/8199 "2026-05-01T07:31:03Z")
Documenting bugs as I find them with the migration process. Sent a bunch to support via email. But posting this one here in case anyone else is using Zapier. Studio Products are gone in Zapier as an option. Maybe needs … --- ## [URGENT BUG: "Invalid credit option" Error & Conflicting Prices When Purchasing Credits](https://community.pickaxe.co/t/urgent-bug-invalid-credit-option-error-conflicting-prices-when-purchasing-credits/8471)
**Author:** [@femalenatured](https://community.pickaxe.co/u/femalenatured)\ **Replies:** 7\ **Last updated:** [April 30, 2026, 8:01pm UTC](https://community.pickaxe.co/t/urgent-bug-invalid-credit-option-error-conflicting-prices-when-purchasing-credits/8471 "2026-04-30T20:01:43Z")
Hi Pickaxe Support Team, I’m writing to report a frustrating bug that is completely preventing me from purchasing additional credits and continuing to use the platform. I have attached three screenshots to show exactly … --- ## [URGENT: “Invalid credit option” Error & Conflicting Prices When Purchasing Credits](https://community.pickaxe.co/t/urgent-invalid-credit-option-error-conflicting-prices-when-purchasing-credits/8493)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 1\ **Last updated:** [April 30, 2026, 7:59pm UTC](https://community.pickaxe.co/t/urgent-invalid-credit-option-error-conflicting-prices-when-purchasing-credits/8493 "2026-04-30T19:59:53Z")
right now when people try and buy credits they get this error… --- ## [Unexpected image bleed between agents](https://community.pickaxe.co/t/unexpected-image-bleed-between-agents/8474)
**Author:** [@nilseilif](https://community.pickaxe.co/u/nilseilif)\ **Replies:** 2\ **Last updated:** [April 30, 2026, 7:55pm UTC](https://community.pickaxe.co/t/unexpected-image-bleed-between-agents/8474 "2026-04-30T19:55:42Z")
I ran into a strange issue across agents in the same workspace and wanted to see if anyone else has experienced this. In one agent, I generated an image (GPT Image 2) of a mountain biker. Later, in a completely differen… --- ## [Is Wingman Hallucinating?](https://community.pickaxe.co/t/is-wingman-hallucinating/8491)
**Author:** [@thomasumstattd](https://community.pickaxe.co/u/thomasumstattd)\ **Replies:** 2\ **Last updated:** [April 29, 2026, 11:32pm UTC](https://community.pickaxe.co/t/is-wingman-hallucinating/8491 "2026-04-29T23:32:07Z")
Is Wingman right? Is 1 credit the same as one penny? --- ## [Something went wrong! WhatsApp](https://community.pickaxe.co/t/something-went-wrong-whatsapp/8482)
**Author:** [@ecaveo](https://community.pickaxe.co/u/ecaveo)\ **Replies:** 2\ **Last updated:** [April 29, 2026, 7:37am UTC](https://community.pickaxe.co/t/something-went-wrong-whatsapp/8482 "2026-04-29T07:37:51Z")
Hi… Any suggestions? I’m trying to deploy to WhastApp --- ## [Pickaxe embed not displaying properly using Circle embed link](https://community.pickaxe.co/t/pickaxe-embed-not-displaying-properly-using-circle-embed-link/8484)
**Author:** [@carl2187](https://community.pickaxe.co/u/carl2187)\ **Replies:** 1\ **Last updated:** [April 28, 2026, 11:52pm UTC](https://community.pickaxe.co/t/pickaxe-embed-not-displaying-properly-using-circle-embed-link/8484 "2026-04-28T23:52:22Z")
Pickaxe chat displays as blank when embedded in Circle community (using circle link). Have emailed about this, but no reply or fix. --- ## [BUG: Multipart Payload (Image + Text) Dropping Attachments on New Session Creation (Claude Sonnet 4.6)](https://community.pickaxe.co/t/bug-multipart-payload-image-text-dropping-attachments-on-new-session-creation-claude-sonnet-4-6/8420)
**Author:** [@femalenatured](https://community.pickaxe.co/u/femalenatured)\ **Replies:** 3\ **Last updated:** [April 28, 2026, 2:30pm UTC](https://community.pickaxe.co/t/bug-multipart-payload-image-text-dropping-attachments-on-new-session-creation-claude-sonnet-4-6/8420 "2026-04-28T14:30:05Z")
To the Pickaxe Engineering Team, I am encountering a reproducible payload handoff issue with the Pickaxe vision integration. When a user starts a brand new chat session and sends an image AND text in their very first me… --- ## [Clients don't get invitation to join membership](https://community.pickaxe.co/t/clients-dont-get-invitation-to-join-membership/8458)
**Author:** [@donatas](https://community.pickaxe.co/u/donatas)\ **Replies:** 6\ **Last updated:** [April 24, 2026, 5:15pm UTC](https://community.pickaxe.co/t/clients-dont-get-invitation-to-join-membership/8458 "2026-04-24T17:15:57Z")
I sent invitation to join my workspace where we have created a chatbot prototype for our client. But none of 2 person got the invitation. I repeated the invitation today, but they didn’t get it anyway. What might be wro… --- ## [User got invited to Private Access Group but can't access portal](https://community.pickaxe.co/t/user-got-invited-to-private-access-group-but-cant-access-portal/8468)
**Author:** [@kirstenroldancoachin](https://community.pickaxe.co/u/kirstenroldancoachin)\ **Replies:** 1\ **Last updated:** [April 24, 2026, 11:24am UTC](https://community.pickaxe.co/t/user-got-invited-to-private-access-group-but-cant-access-portal/8468 "2026-04-24T11:24:23Z")
One of my users is receiving the invite emails, but she cannot access the portal because the link only offers the option to sign in; she doesn’t have the option to sign up, which I know we used to have. We tried differe… --- ## [Portal Editor Link Hijacking / Incorrect Agent Mapping](https://community.pickaxe.co/t/portal-editor-link-hijacking-incorrect-agent-mapping/8352)
**Author:** [@englishcheckup](https://community.pickaxe.co/u/englishcheckup)\ **Replies:** 4\ **Last updated:** [April 23, 2026, 10:38pm UTC](https://community.pickaxe.co/t/portal-editor-link-hijacking-incorrect-agent-mapping/8352 "2026-04-23T22:38:38Z")
Subject: Bug Report: Portal Editor Link Hijacking / Incorrect Agent Mapping Description: There is a critical navigation error within the Portal “Edit” view. When attempting to edit specific agents listed in a portal, t… --- ## [Can't get any of the slide generator plugins to work](https://community.pickaxe.co/t/cant-get-any-of-the-slide-generator-plugins-to-work/8460)
**Author:** [@bnorton](https://community.pickaxe.co/u/bnorton)\ **Replies:** 3\ **Last updated:** [April 23, 2026, 7:09pm UTC](https://community.pickaxe.co/t/cant-get-any-of-the-slide-generator-plugins-to-work/8460 "2026-04-23T19:09:32Z")
I’ve tried multiple slide generator plugins to try to create a powerpoint within my Pickaxe agents, but none of them are working. I’ve tried Google Slides, Alai Presentations, and SlideForge, and none of them are connec… --- ## [Can't access my pickaxe tool](https://community.pickaxe.co/t/cant-access-my-pickaxe-tool/8467)
**Author:** [@donatas](https://community.pickaxe.co/u/donatas)\ **Replies:** 2\ **Last updated:** [April 23, 2026, 4:50pm UTC](https://community.pickaxe.co/t/cant-access-my-pickaxe-tool/8467 "2026-04-23T16:50:48Z")
I’ve been using this studio and pickaxes for a few months. Everything was fine until this morning - I can’t access it. What the heck??? It says: “It looks like you don’t have access to these resources. Please request ac… --- ## [Urgent: Authentication Change Broke User Access & Chat History](https://community.pickaxe.co/t/urgent-authentication-change-broke-user-access-chat-history/8466)
**Author:** [@futura](https://community.pickaxe.co/u/futura)\ **Replies:** 1\ **Last updated:** [April 22, 2026, 7:56pm UTC](https://community.pickaxe.co/t/urgent-authentication-change-broke-user-access-chat-history/8466 "2026-04-22T19:56:24Z")
Hello, I need urgent assistance regarding a change that has severely impacted my system and users. Previously, my setup relied on email-based authentication for chat access, located in the deployment which worked corre… --- ## [Embedded Chat tool not displaying everything](https://community.pickaxe.co/t/embedded-chat-tool-not-displaying-everything/8455)
**Author:** [@carl2187](https://community.pickaxe.co/u/carl2187)\ **Replies:** 5\ **Last updated:** [April 21, 2026, 10:50pm UTC](https://community.pickaxe.co/t/embedded-chat-tool-not-displaying-everything/8455 "2026-04-21T22:50:55Z")
In preview mode it shows all info about the AI tool including logo etc. When embedded it removes all of this. It worked well embedded for a week or so then suddenly stopped displaying properly. How it looks in embed: … --- ## [Usage limit not enforcing on Form — user can submit multiple times after purchasing single use plan](https://community.pickaxe.co/t/usage-limit-not-enforcing-on-form-user-can-submit-multiple-times-after-purchasing-single-use-plan/8457)
**Author:** [@catchmemarketing](https://community.pickaxe.co/u/catchmemarketing)\ **Replies:** 3\ **Last updated:** [April 21, 2026, 6:47pm UTC](https://community.pickaxe.co/t/usage-limit-not-enforcing-on-form-user-can-submit-multiple-times-after-purchasing-single-use-plan/8457 "2026-04-21T18:47:27Z")
Hi Pickaxe Community, I’m hoping someone can help me resolve a usage limit issue I’m experiencing with my Form-based Pickaxe. My setup: I have a Form (not a Chat) called Your Strategic Growth Partner It is deployed v… --- ## [Can't make my pickaxe publicly available](https://community.pickaxe.co/t/cant-make-my-pickaxe-publicly-available/8454)
**Author:** [@donatas](https://community.pickaxe.co/u/donatas)\ **Replies:** 3\ **Last updated:** [April 21, 2026, 5:15am UTC](https://community.pickaxe.co/t/cant-make-my-pickaxe-publicly-available/8454 "2026-04-21T05:15:38Z")
Maybe I don’t know how but I spent half an hour and couldn’t make my pickaxe publicaly available. It requires member login. I made Public Access Group for my workspace and added my pickaxe to it. But it still requires t… --- ## [Duplicate pickaxe are not allowing free access](https://community.pickaxe.co/t/duplicate-pickaxe-are-not-allowing-free-access/8452)
**Author:** [@samrichter](https://community.pickaxe.co/u/samrichter)\ **Replies:** 1\ **Last updated:** [April 21, 2026, 4:59am UTC](https://community.pickaxe.co/t/duplicate-pickaxe-are-not-allowing-free-access/8452 "2026-04-21T04:59:51Z")
Even though my pickaxe is assigned to the Unlimited Public Access Group, it is asking users for a password. There does not appear to be a way to change this. Please let me know if I am doing something wrong but I think i… --- ## [Loss of indents when copying into Prompt Frame field](https://community.pickaxe.co/t/loss-of-indents-when-copying-into-prompt-frame-field/8449)
**Author:** [@Gene](https://community.pickaxe.co/u/Gene)\ **Replies:** 1\ **Last updated:** [April 18, 2026, 3:43am UTC](https://community.pickaxe.co/t/loss-of-indents-when-copying-into-prompt-frame-field/8449 "2026-04-18T03:43:01Z")
When I develop prompt instructions in ChatGPT or Gemini and then copy and paste them into the Prompt Frame field in a Form+Chat agent, all bulleted items come over in flush-left format. This requires a lot of extra editi… --- ## [Add/invite User emails is CASE SENSITIVE and breaking logins](https://community.pickaxe.co/t/add-invite-user-emails-is-case-sensitive-and-breaking-logins/8440)
**Author:** [@benhartley](https://community.pickaxe.co/u/benhartley)\ **Replies:** 2\ **Last updated:** [April 17, 2026, 1:13am UTC](https://community.pickaxe.co/t/add-invite-user-emails-is-case-sensitive-and-breaking-logins/8440 "2026-04-17T01:13:15Z")
If you add/invite a user into an access group manually, it’s treating them as separate members if you or they capitalize any letter in the email and not allowing them access if either doesn’t match. For example, Michael… --- ## [Access Denied Bug](https://community.pickaxe.co/t/access-denied-bug/8437)
**Author:** [@lighthouse\_philanthr](https://community.pickaxe.co/u/lighthouse_philanthr)\ **Replies:** 1\ **Last updated:** [April 16, 2026, 5:24pm UTC](https://community.pickaxe.co/t/access-denied-bug/8437 "2026-04-16T17:24:20Z")
“Access Denied” pops up even for paid subscriptions every time they go on the site. It was a bad look for my beta users, and now that I am testing it, it still won’t go away. Please help us figure this out. --- ## [Showing users how many credits are left](https://community.pickaxe.co/t/showing-users-how-many-credits-are-left/8413)
**Author:** [@ravit](https://community.pickaxe.co/u/ravit)\ **Replies:** 3\ **Last updated:** [April 16, 2026, 8:08am UTC](https://community.pickaxe.co/t/showing-users-how-many-credits-are-left/8413 "2026-04-16T08:08:45Z")
Hi, Why do users see 0 credits left even when they are in a package? --- ## [Format when copying artifacts](https://community.pickaxe.co/t/format-when-copying-artifacts/8418)
**Author:** [@ravit](https://community.pickaxe.co/u/ravit)\ **Replies:** 3\ **Last updated:** [April 16, 2026, 8:05am UTC](https://community.pickaxe.co/t/format-when-copying-artifacts/8418 "2026-04-16T08:05:34Z")
Hi, Hi, When users get artifacts pop up in the side menu, like long text documents, they can copy paste them. When they do this, they lose the formatting when they paste (eg bold turns into asterisks). This didn’t happ… --- ## [Header and footer code for direct link](https://community.pickaxe.co/t/header-and-footer-code-for-direct-link/8414)
**Author:** [@ravit](https://community.pickaxe.co/u/ravit)\ **Replies:** 3\ **Last updated:** [April 16, 2026, 7:22am UTC](https://community.pickaxe.co/t/header-and-footer-code-for-direct-link/8414 "2026-04-16T07:22:45Z")
Hi, I haven’t been able to figure out how to add header and footer code. For example, I tried adding the following in html but didn’t see any header in the link. Am I doing something wrong? style=“color:red; font-size:… --- ## [BUG: Body / head code is not loaded on agent pages](https://community.pickaxe.co/t/bug-body-head-code-is-not-loaded-on-agent-pages/8435)
**Author:** [@hurmuli](https://community.pickaxe.co/u/hurmuli)\ **Replies:** 2\ **Last updated:** [April 15, 2026, 7:23pm UTC](https://community.pickaxe.co/t/bug-body-head-code-is-not-loaded-on-agent-pages/8435 "2026-04-15T19:23:31Z")
There is a bug how React handles the body / head code loading on agent pages. Here’s how to reproduce the issue: Add for example styling () in the body area of the whole site. Open an agent in the studio Styling is no… --- ## [User can't reset password, goes into reset loop](https://community.pickaxe.co/t/user-cant-reset-password-goes-into-reset-loop/8256)
**Author:** [@ravit](https://community.pickaxe.co/u/ravit)\ **Replies:** 2\ **Last updated:** [April 14, 2026, 11:19pm UTC](https://community.pickaxe.co/t/user-cant-reset-password-goes-into-reset-loop/8256 "2026-04-14T23:19:37Z")
One of my users cannot access my studio because they are stuck in a password reset loop. This is the flow (I reproduced it myself, too): 1. They clicks reset password 2. They gets the password reset email 3. They clic… --- ## [Issue with desktop versus mobile](https://community.pickaxe.co/t/issue-with-desktop-versus-mobile/8430)
**Author:** [@femalenatured](https://community.pickaxe.co/u/femalenatured)\ **Replies:** 1\ **Last updated:** [April 14, 2026, 7:07am UTC](https://community.pickaxe.co/t/issue-with-desktop-versus-mobile/8430 "2026-04-14T07:07:56Z")
For some reason if I upload a picture file on my laptop and ask it to read the transcript of the text it says “no pictured uploaded please upload” etc. then it will do that two or three times then finally give me transcr… --- ## [Server down? Dont save change,](https://community.pickaxe.co/t/server-down-dont-save-change/8429)
**Author:** [@quality](https://community.pickaxe.co/u/quality)\ **Replies:** 12\ **Last updated:** [April 13, 2026, 9:16pm UTC](https://community.pickaxe.co/t/server-down-dont-save-change/8429 "2026-04-13T21:16:01Z")
Dont save changes, my coustomer have noch function. [Previous page](https://community.pickaxe.co/c/bugs/6.md?page=2) [Next page](https://community.pickaxe.co/c/bugs/6.md?page=4)