# General **URL:** https://community.pickaxe.co/c/general/4.md?page=1 [Latest](https://community.pickaxe.co/latest.md) · [Categories](https://community.pickaxe.co/categories.md) · [Tags](https://community.pickaxe.co/tags.md) **Page:** 2 --- ## [Agent that sells search result documents](https://community.pickaxe.co/t/agent-that-sells-search-result-documents/8741)
**Author:** [@cfdynamics](https://community.pickaxe.co/u/cfdynamics)\ **Replies:** 1\ **Last updated:** [August 1, 2026, 12:28am UTC](https://community.pickaxe.co/t/agent-that-sells-search-result-documents/8741 "2026-08-01T00:28:09Z")
I have a need for an agent that will use the documents in the knowledge base to briefly answer the user query to help them find the right document, and provide a link to purchase the document or join a related group. Th… --- ## [How can I cancel my subscription on Pickaxe?](https://community.pickaxe.co/t/how-can-i-cancel-my-subscription-on-pickaxe/5868)
**Author:** [@cjyoon](https://community.pickaxe.co/u/cjyoon)\ **Replies:** 8\ **Last updated:** [July 29, 2026, 6:19pm UTC](https://community.pickaxe.co/t/how-can-i-cancel-my-subscription-on-pickaxe/5868 "2026-07-29T18:19:25Z")
I want to cancel my subscription on Pickaxe, how do I cancel it? can’t find my subscription on dashboard or payment plan view Even I wanted to contact the admin through ‘contact’ on menu.. the button doesnt work at all … --- ## [Studio invite email](https://community.pickaxe.co/t/studio-invite-email/119)
**Author:** [@nwunbound](https://community.pickaxe.co/u/nwunbound)\ **Replies:** 9\ **Last updated:** [July 28, 2026, 8:50pm UTC](https://community.pickaxe.co/t/studio-invite-email/119 "2026-07-28T20:50:05Z")
Not sure if this has been discussed, but is there a setting to change the access email that is sent to new users? Also, when receiving this access email, it is sent from welcome@pickaxeproject.com with the profile pictu… --- ## [Credit Reset Indicator](https://community.pickaxe.co/t/credit-reset-indicator/8689)
**Author:** [@james.yeoh](https://community.pickaxe.co/u/james.yeoh)\ **Replies:** 5\ **Last updated:** [July 23, 2026, 8:15am UTC](https://community.pickaxe.co/t/credit-reset-indicator/8689 "2026-07-23T08:15:47Z")
Hello. Is there a way to see how many days left until the monthly credits are reset? Or it always ends at the end of the month? In addition, I think something is wrong with the calculation. There’s a sudden spike in… --- ## [Cancelling Subscriptions FOR Users](https://community.pickaxe.co/t/cancelling-subscriptions-for-users/8718)
**Author:** [@dougfresh](https://community.pickaxe.co/u/dougfresh)\ **Replies:** 2\ **Last updated:** [July 21, 2026, 3:32pm UTC](https://community.pickaxe.co/t/cancelling-subscriptions-for-users/8718 "2026-07-21T15:32:18Z")
If I manually cancel a users subscription in the STRIPE dashboard, will the users access in Pickaxe automatically stop on the date the Stripe subscription ends? Or do i need to manually change the users access group in P… --- ## [Accessibility question?](https://community.pickaxe.co/t/accessibility-question/8713)
**Author:** [@jdestein](https://community.pickaxe.co/u/jdestein)\ **Replies:** 1\ **Last updated:** [July 21, 2026, 12:29am UTC](https://community.pickaxe.co/t/accessibility-question/8713 "2026-07-21T00:29:03Z")
is there any documentation on WCAG 2.1 AA or other ADA compliance info relating to Pickaxe? --- ## [Mic not working again](https://community.pickaxe.co/t/mic-not-working-again/8716)
**Author:** [@actbold](https://community.pickaxe.co/u/actbold)\ **Replies:** 1\ **Last updated:** [July 20, 2026, 11:33pm UTC](https://community.pickaxe.co/t/mic-not-working-again/8716 "2026-07-20T23:33:39Z")
Let me investigate the agent and its recent history right away. Let me look for Athalie Merchant’s conversation specifically and check the deployment setup. Good news — I found what happened. Here’s the full picture: W… --- ## [Training the AI with feeds from work developed](https://community.pickaxe.co/t/training-the-ai-with-feeds-from-work-developed/8697)
**Author:** [@israel](https://community.pickaxe.co/u/israel)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 10:39pm UTC](https://community.pickaxe.co/t/training-the-ai-with-feeds-from-work-developed/8697 "2026-07-16T22:39:56Z")
So for the system which I am developing whereby students who are preparing for a particular exam come to the portal I have deployed and choose the exam they want to sit for, is it possible to upload past questions style … --- ## [How can I update my billing information? Invoices are being generated with incorrect details](https://community.pickaxe.co/t/how-can-i-update-my-billing-information-invoices-are-being-generated-with-incorrect-details/8693)
**Author:** [@moira777](https://community.pickaxe.co/u/moira777)\ **Replies:** 3\ **Last updated:** [July 16, 2026, 5:20pm UTC](https://community.pickaxe.co/t/how-can-i-update-my-billing-information-invoices-are-being-generated-with-incorrect-details/8693 "2026-07-16T17:20:41Z")
Hi all, My invoices are being generated with incorrect billing details and I can’t find any option in my account settings to edit the billing information (company name, tax ID, billing address). Has anyone dealt with t… --- ## [Wingman...I have a serious crush](https://community.pickaxe.co/t/wingman-i-have-a-serious-crush/8709)
**Author:** [@raspyni](https://community.pickaxe.co/u/raspyni)\ **Replies:** 0\ **Last updated:** [July 15, 2026, 7:04pm UTC](https://community.pickaxe.co/t/wingman-i-have-a-serious-crush/8709 "2026-07-15T19:04:10Z")
It’s SO good… thank you all for making it so. I can come here with an idea and in 5 mins have it implemented. The best use of AI, IMO. Barry --- ## [Claude Code (ish) via SSH to WordPress](https://community.pickaxe.co/t/claude-code-ish-via-ssh-to-wordpress/8686)
**Author:** [@kenlyle](https://community.pickaxe.co/u/kenlyle)\ **Replies:** 5\ **Last updated:** [July 14, 2026, 6:34pm UTC](https://community.pickaxe.co/t/claude-code-ish-via-ssh-to-wordpress/8686 "2026-07-14T18:34:37Z")
I am having fun driving Claude Code for management of WordPress sites using the CLI via SSH login. There are no results for SSH in this forum that I can see. I should be prototyping for a client soon an “Agent as a Ser… --- ## [COPILOT making .TSX files lately](https://community.pickaxe.co/t/copilot-making-tsx-files-lately/8706)
**Author:** [@dougfresh](https://community.pickaxe.co/u/dougfresh)\ **Replies:** 1\ **Last updated:** [July 14, 2026, 12:20am UTC](https://community.pickaxe.co/t/copilot-making-tsx-files-lately/8706 "2026-07-14T00:20:37Z")
For me, the Copilot has been creating .TSX files lately in it’s responses. It hasn’t done that for me in the past. The TSX looks ok, but my subscribers cant really do anything with that format outside of the browser. Is… --- ## [Do we have a Discord? Anyone want to build together?](https://community.pickaxe.co/t/do-we-have-a-discord-anyone-want-to-build-together/8246)
**Author:** [@dougfresh](https://community.pickaxe.co/u/dougfresh)\ **Replies:** 11\ **Last updated:** [July 13, 2026, 1:07pm UTC](https://community.pickaxe.co/t/do-we-have-a-discord-anyone-want-to-build-together/8246 "2026-07-13T13:07:15Z")
I’m not sure if we have a Pickaxe Discord or not? With the new OpenClaw engine, I want to implement that ASAP. I have found it really helpful to hangout and work with others, help others, brainstorm, etc on the OpenCla… --- ## [How to cancel strip subscription when user deletes his account](https://community.pickaxe.co/t/how-to-cancel-strip-subscription-when-user-deletes-his-account/8469)
**Author:** [@easydeutsch](https://community.pickaxe.co/u/easydeutsch)\ **Replies:** 14\ **Last updated:** [July 7, 2026, 8:21pm UTC](https://community.pickaxe.co/t/how-to-cancel-strip-subscription-when-user-deletes-his-account/8469 "2026-07-07T20:21:31Z")
How do I automatically cancel an active subscription in Stripe if a user deletes his account. Preferered version account deletion by the user should be disabled as long as a paid plan is active. How do I achieve this b … --- ## [So my App5umo Account has been set to 0 and i had to re register? Please help me around why!?](https://community.pickaxe.co/t/so-my-app5umo-account-has-been-set-to-0-and-i-had-to-re-register-please-help-me-around-why/8691)
**Author:** [@cyrusbadde](https://community.pickaxe.co/u/cyrusbadde)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 5:53pm UTC](https://community.pickaxe.co/t/so-my-app5umo-account-has-been-set-to-0-and-i-had-to-re-register-please-help-me-around-why/8691 "2026-07-07T17:53:29Z")
Hi guys. So I just wanted to check in on my website and all for sudden i saw an empty page: This project is routed to pickaxe, please log in for further information. When logged in, my project was gone. Please help me … --- ## [I'm trying to figure out what the ACTUAL cost to me is for my users](https://community.pickaxe.co/t/im-trying-to-figure-out-what-the-actual-cost-to-me-is-for-my-users/8661)
**Author:** [@chrisbehnke](https://community.pickaxe.co/u/chrisbehnke)\ **Replies:** 3\ **Last updated:** [July 6, 2026, 7:37pm UTC](https://community.pickaxe.co/t/im-trying-to-figure-out-what-the-actual-cost-to-me-is-for-my-users/8661 "2026-07-06T19:37:09Z")
So for example… I have some agents that use my own claude or openai API access and others that are just using google gemini through the pickaxe platform… What I’m trying to figure out is what a user is actually costing … --- ## [Claude Sonnet 5](https://community.pickaxe.co/t/claude-sonnet-5/8675)
**Author:** [@Kent](https://community.pickaxe.co/u/Kent)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 8:34pm UTC](https://community.pickaxe.co/t/claude-sonnet-5/8675 "2026-07-01T20:34:49Z")
Hejsan, are we getting Sonnet 5, now that Fable is still unavailbe? --- ## [Pickaxe Usage Reports](https://community.pickaxe.co/t/pickaxe-usage-reports/8669)
**Author:** [@james.yeoh](https://community.pickaxe.co/u/james.yeoh)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 7:29pm UTC](https://community.pickaxe.co/t/pickaxe-usage-reports/8669 "2026-07-01T19:29:26Z")
Hi, I provide reports to my clients to update them on the usage. We need to show that their users are using it and by how much, but the existing reports are difficult. For example, being able to filter the past 30 to 90… --- ## [Question about User Memory on the Gold/AS plan](https://community.pickaxe.co/t/question-about-user-memory-on-the-gold-as-plan/8668)
**Author:** [@lazersam101](https://community.pickaxe.co/u/lazersam101)\ **Replies:** 2\ **Last updated:** [June 30, 2026, 10:27pm UTC](https://community.pickaxe.co/t/question-about-user-memory-on-the-gold-as-plan/8668 "2026-06-30T22:27:50Z")
Hi everyone, I’m hoping someone can help me understand the User Memory limits on the different plans. The pricing page says: Gold: 1 User Memory per Workspace Pro: 100 User Memories per Workspace Business: Unl… --- ## [How can users change their credit card details?](https://community.pickaxe.co/t/how-can-users-change-their-credit-card-details/8654)
**Author:** [@userresearchstrategi](https://community.pickaxe.co/u/userresearchstrategi)\ **Replies:** 2\ **Last updated:** [June 25, 2026, 11:00am UTC](https://community.pickaxe.co/t/how-can-users-change-their-credit-card-details/8654 "2026-06-25T11:00:45Z")
Hi there - I have someone who subscribes to my pickaxe studio for a monthly plan and she is looking to change her credit card details but she is telling me she only sees the cancel option. I can’t see her view and no ide… --- ## [Best way to create a Super Admin User account in Pickaxe](https://community.pickaxe.co/t/best-way-to-create-a-super-admin-user-account-in-pickaxe/4562)
**Author:** [@recruiterlarry](https://community.pickaxe.co/u/recruiterlarry)\ **Replies:** 6\ **Last updated:** [June 24, 2026, 9:53pm UTC](https://community.pickaxe.co/t/best-way-to-create-a-super-admin-user-account-in-pickaxe/4562 "2026-06-24T21:53:08Z")
What is the best way to add a new user with the same or similar admin rights as me so I can get help across all pickaxes or studios? If this is not possible, now can I give someone, like a client, access to the studio … --- ## [Lack of payment methods for indian customers](https://community.pickaxe.co/t/lack-of-payment-methods-for-indian-customers/8635)
**Author:** [@dr\_ams](https://community.pickaxe.co/u/dr_ams)\ **Replies:** 4\ **Last updated:** [June 18, 2026, 5:39pm UTC](https://community.pickaxe.co/t/lack-of-payment-methods-for-indian-customers/8635 "2026-06-18T17:39:55Z")
Hello, Pickaxe doesn’t support payment methods for India. So essentially I cannot monetize Pickaxe. So please cancel my subscription and I request you to refund. Thank you for your kind concentration and looking forward … --- ## [Fatture e IVA incorporata](https://community.pickaxe.co/t/fatture-e-iva-incorporata/8634)
**Author:** [@finora](https://community.pickaxe.co/u/finora)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 5:09pm UTC](https://community.pickaxe.co/t/fatture-e-iva-incorporata/8634 "2026-06-16T17:09:58Z")
Buongiorno, in merito alle fatture emesse vi chiedo se queste sono comprensive o meno di Iva, in quanto non è espressa. In caso positivo avrei la necessità che venga scorporata perchè, come soggetto fiscalmente italiano… --- ## [Razorpay integration](https://community.pickaxe.co/t/razorpay-integration/8596)
**Author:** [@ams3085](https://community.pickaxe.co/u/ams3085)\ **Replies:** 4\ **Last updated:** [June 11, 2026, 6:18am UTC](https://community.pickaxe.co/t/razorpay-integration/8596 "2026-06-11T06:18:55Z")
People from india want to use pickaxe but this platform dont have Razorpay integration. So it is not possible for us to use Pickaxe. Could you please do anything so that Indian payment gateways can be used or can you sug… --- ## [Excel MCP Action EXCEL\_ADD\_TABLE\_ROW not updating OneDrive workbook despite "Success" messages](https://community.pickaxe.co/t/excel-mcp-action-excel-add-table-row-not-updating-onedrive-workbook-despite-success-messages/8361)
**Author:** [@juan\_luis\_rojas](https://community.pickaxe.co/u/juan_luis_rojas)\ **Replies:** 7\ **Last updated:** [June 9, 2026, 7:06am UTC](https://community.pickaxe.co/t/excel-mcp-action-excel-add-table-row-not-updating-onedrive-workbook-despite-success-messages/8361 "2026-06-09T07:06:30Z")
Hi everyone, I am having trouble with a Pickaxe agent that is supposed to export collected user data to a Microsoft Excel sheet. I would appreciate any guidance or tips from the community to resolve this connection issue… --- ## [Is Conversation Memory Capacity Included in Any Paid Plan?](https://community.pickaxe.co/t/is-conversation-memory-capacity-included-in-any-paid-plan/8606)
**Author:** [@colinz00](https://community.pickaxe.co/u/colinz00)\ **Replies:** 2\ **Last updated:** [June 5, 2026, 4:19am UTC](https://community.pickaxe.co/t/is-conversation-memory-capacity-included-in-any-paid-plan/8606 "2026-06-05T04:19:58Z")
To clarify, I am referring to the ability for all agents within the same portal to remember past conversations. For example, suppose Agent A is a recipe-generation agent and Agent B is a cookbook agent. A user could ask… --- ## [Multi factor Authentication or Microsoft auth](https://community.pickaxe.co/t/multi-factor-authentication-or-microsoft-auth/8595)
**Author:** [@user40](https://community.pickaxe.co/u/user40)\ **Replies:** 1\ **Last updated:** [June 1, 2026, 11:46pm UTC](https://community.pickaxe.co/t/multi-factor-authentication-or-microsoft-auth/8595 "2026-06-01T23:46:10Z")
Has there been any more discussion about multi factor auth for end users or the potential to use Microsoft authentication as a way to authenticate users in pickaxe --- ## [How I used Wingman to rebuild lost user memories from chat history (across every agent and for every user)](https://community.pickaxe.co/t/how-i-used-wingman-to-rebuild-lost-user-memories-from-chat-history-across-every-agent-and-for-every-user/8580)
**Author:** [@dougfresh](https://community.pickaxe.co/u/dougfresh)\ **Replies:** 1\ **Last updated:** [May 29, 2026, 4:57pm UTC](https://community.pickaxe.co/t/how-i-used-wingman-to-rebuild-lost-user-memories-from-chat-history-across-every-agent-and-for-every-user/8580 "2026-05-29T16:57:42Z")
I have a workspace with 100 users, 15 agents, and recently increased from 10 memory slots to 46 memory slots per user. During the creation of the new memory slots, I messed up and DELETED ALL OF MY SUBSCRIBERS MEMORIES!!… --- ## [Customize top right menu](https://community.pickaxe.co/t/customize-top-right-menu/8536)
**Author:** [@julien](https://community.pickaxe.co/u/julien)\ **Replies:** 1\ **Last updated:** [May 29, 2026, 12:10am UTC](https://community.pickaxe.co/t/customize-top-right-menu/8536 "2026-05-29T00:10:20Z")
Hi guys, I would like to remove some buttons from the top right menu on the home page. I would kike to keep only the buttons relative to sign/sign up. Is this possible? Thank you very much, Julien --- ## [Keep menu visible](https://community.pickaxe.co/t/keep-menu-visible/8505)
**Author:** [@user40](https://community.pickaxe.co/u/user40)\ **Replies:** 5\ **Last updated:** [May 27, 2026, 7:14am UTC](https://community.pickaxe.co/t/keep-menu-visible/8505 "2026-05-27T07:14:19Z")
I have some users that just want the menu to stay visible and not disappear - Is there a way to make it visitible at all times [Previous page](https://community.pickaxe.co/c/general/4.md) [Next page](https://community.pickaxe.co/c/general/4.md?page=2)