# Access Denied Bug

**URL:** <https://community.pickaxe.co/t/access-denied-bug/8437>\
**Category:** Bugs / Site Issues\
**Tags:** pickaxe\
**Created:** [April 16, 2026, 4:35am UTC](https://community.pickaxe.co/t/access-denied-bug/8437 "2026-04-16T04:35:55Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![lighthouse\_philanthr](https://avatars.discourse-cdn.com/v4/letter/l/ebca7d/32.png) [@lighthouse\_philanthr](https://community.pickaxe.co/u/lighthouse_philanthr)\
**Post date:** [April 16, 2026, 4:35am UTC](https://community.pickaxe.co/t/access-denied-bug/8437/1 "2026-04-16T04:35:55Z")

</div>

“Access Denied” pops up even for paid subscriptions every time they go on the site. It was a bad look for my beta users, and now that I am testing it, it still won’t go away. Please help us figure this out.

---

<div class="post-metadata">

**Author:** ![abhi](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/abhi/32/5009_2.png) [@abhi](https://community.pickaxe.co/u/abhi)\
**Post date:** [April 16, 2026, 5:24pm UTC](https://community.pickaxe.co/t/access-denied-bug/8437/2 "2026-04-16T17:24:20Z")

</div>

@lighthouse_philanthr,  
Sorry you’re running into this, I know that’s not a great experience for your users. We’ll get this sorted ASAP.

This is usually related to [access group setup](https://pickaxe.co/learn/access-overview). Could you please send your account email and portal link either here or to **[info@pickaxe.co](mailto:info@pickaxe.co)**? I’ll take a look right away and fix it for you