# Action (Send user email) with Claude Sonnet 3.7 Greyed out now. Recently stopped working. Disruptions to business :(

**URL:** <https://community.pickaxe.co/t/action-send-user-email-with-claude-sonnet-3-7-greyed-out-now-recently-stopped-working-disruptions-to-business/6746>\
**Category:** Actions\
**Tags:** actions\
**Created:** [August 1, 2025, 2:19am UTC](https://community.pickaxe.co/t/action-send-user-email-with-claude-sonnet-3-7-greyed-out-now-recently-stopped-working-disruptions-to-business/6746 "2025-08-01T02:19:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![genius.tools](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/genius.tools/32/2007_2.png) [@genius.tools](https://community.pickaxe.co/u/genius.tools)\
**Post date:** [August 1, 2025, 2:19am UTC](https://community.pickaxe.co/t/action-send-user-email-with-claude-sonnet-3-7-greyed-out-now-recently-stopped-working-disruptions-to-business/6746/1 "2025-08-01T02:19:39Z")

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Hi, I had an action running well which sent a summary to a email. Its stopped working despite it being activated and working well specifically with CLAUDE 3.7. It does woth with open ai, but for Claude Sonnet: The actions tab is greyed out now too so can’t modify anything there. Why is the action suddenly not working without warning? Its disrupted my project ☹ Please let me know what has gone wrong and why has this feature stopped working? Have changed to OPENAI CHATGPT but prefer using claude for this purpose please.

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**Author:** ![ab2308](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/ab2308/32/1542_2.png) [@ab2308](https://community.pickaxe.co/u/ab2308)\
**Post date:** [August 1, 2025, 7:42am UTC](https://community.pickaxe.co/t/action-send-user-email-with-claude-sonnet-3-7-greyed-out-now-recently-stopped-working-disruptions-to-business/6746/2 "2025-08-01T07:42:19Z")

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@genius.tools actions have been disabled with reasoning models as they were not working well (this includes OpenAI o1 / o3 and Gemini 2.5)

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**Author:** ![genius.tools](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/genius.tools/32/2007_2.png) [@genius.tools](https://community.pickaxe.co/u/genius.tools)\
**Post date:** [August 5, 2025, 12:13pm UTC](https://community.pickaxe.co/t/action-send-user-email-with-claude-sonnet-3-7-greyed-out-now-recently-stopped-working-disruptions-to-business/6746/3 "2025-08-05T12:13:11Z")

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Thank You for clarifying that sir!