# Add/invite User emails is CASE SENSITIVE and breaking logins

**URL:** <https://community.pickaxe.co/t/add-invite-user-emails-is-case-sensitive-and-breaking-logins/8440>\
**Category:** Bugs / Site Issues\
**Created:** [April 16, 2026, 4:06pm UTC](https://community.pickaxe.co/t/add-invite-user-emails-is-case-sensitive-and-breaking-logins/8440 "2026-04-16T16:06:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![benhartley](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/benhartley/32/5698_2.png) [@benhartley](https://community.pickaxe.co/u/benhartley)\
**Post date:** [April 16, 2026, 4:06pm UTC](https://community.pickaxe.co/t/add-invite-user-emails-is-case-sensitive-and-breaking-logins/8440/1 "2026-04-16T16:06:23Z")

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If you add/invite a user into an access group manually, it’s treating them as separate members if you or they capitalize any letter in the email and not allowing them access if either doesn’t match.

For example, Michael was not able to get access when he tried logging in with a lowercase M, I had to add/invite him again with a lowercase M for it to work.

 ![image](https://canada1.discourse-cdn.com/flex004/uploads/pickaxeproject/original/2X/4/44ab37c6c3a912c8500c41f33d046834714e1819.png)

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**Author:** ![lindsay\_support](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/lindsay_support/32/4508_2.png) [@lindsay\_support](https://community.pickaxe.co/u/lindsay_support)\
**Post date:** [April 16, 2026, 5:52pm UTC](https://community.pickaxe.co/t/add-invite-user-emails-is-case-sensitive-and-breaking-logins/8440/2 "2026-04-16T17:52:11Z")

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@benhartley good catch! I have logged this for our engineers to take a look - should have an update soon 🙂

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**Author:** ![carsondev](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/carsondev/32/4588_2.png) [@carsondev](https://community.pickaxe.co/u/carsondev)\
**Post date:** [April 17, 2026, 1:13am UTC](https://community.pickaxe.co/t/add-invite-user-emails-is-case-sensitive-and-breaking-logins/8440/3 "2026-04-17T01:13:15Z")

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hi ben ! @benhartley following up here: this should be fixed now, ty for alerting us !! 🧑‍🍳