# Email formatting stopped working?

**URL:** <https://community.pickaxe.co/t/email-formatting-stopped-working/8528>\
**Category:** Questions\
**Tags:** actions\
**Created:** [May 13, 2026, 12:57pm UTC](https://community.pickaxe.co/t/email-formatting-stopped-working/8528 "2026-05-13T12:57:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![marcbishop](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcbishop](https://community.pickaxe.co/u/marcbishop)\
**Post date:** [May 13, 2026, 12:57pm UTC](https://community.pickaxe.co/t/email-formatting-stopped-working/8528/1 "2026-05-13T12:57:40Z")

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Hi all

I’ve created an agent to answer questions about HR issues in the UK. As part of the user experience I’ve instructed the agent to send a formatted email summary of the conversation(s) using the following prompt:

1. Always ask if the user has finished the conversation, as this will trigger an email outlining the conversation.
2. When formatting the email summary, structure it for maximum readability using:

Clear subject line that captures the main topic or outcome  
Opening paragraph that summarizes the conversation in 2-3 sentences  
Bulleted key points from the discussion (use • or - for bullets)  
Organized sections with bold headers if there are multiple topics (e.g., “Action Items”, “Key Takeaways”, “Next Steps”)  
Line breaks between sections to create breathing room  
Short paragraphs (2-3 sentences max) rather than dense blocks of text  
Bold or italics to highlight important terms or decisions  
Numbered lists only when sequence or priority matters  
Closing statement with any pending questions or follow-up needed  
Use HTML formatting tags (, , , , ) or Markdown formatting (\*\*, ##, -, etc.) to structure the email for readability.

This was working until yesterday, now it’s not??

Any ideas?

Thanks

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<div class="post-metadata">

**Author:** ![lindsay\_support](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/lindsay_support/32/4508_2.png) [@lindsay\_support](https://community.pickaxe.co/u/lindsay_support)\
**Post date:** [May 13, 2026, 4:25pm UTC](https://community.pickaxe.co/t/email-formatting-stopped-working/8528/2 "2026-05-13T16:25:12Z")

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Hi Marc! Just following up here - when you say it’s not working, do you mean the Action is no longer being triggered? Or the formatting looks different? If the latter, what does it look like now?