# Good KB response, but NO files on Explore screen

**URL:** <https://community.pickaxe.co/t/good-kb-response-but-no-files-on-explore-screen/5298>\
**Category:** Bugs / Site Issues\
**Created:** [April 11, 2025, 8:55pm UTC](https://community.pickaxe.co/t/good-kb-response-but-no-files-on-explore-screen/5298 "2025-04-11T20:55:35Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Gene](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/gene/32/180_2.png) [@Gene](https://community.pickaxe.co/u/Gene)\
**Post date:** [April 11, 2025, 8:55pm UTC](https://community.pickaxe.co/t/good-kb-response-but-no-files-on-explore-screen/5298/1 "2025-04-11T20:55:35Z")

</div>

The earlier Knowledge Base issues I had with the bot finally disappeared last evening (see [Knowledge Base retrieval bug - #2 by Gene](https://community.pickaxe.co/t/knowledge-base-retrieval-bug/5250/2)), but now for the past two hours I’ve been getting a different issue:

The bot provides a good response reflective of the chunks listed on the Message Insights screen, but when I proceed to the “Explore” screen, my question has not been carried across into the input field. And I see “0 knowledge chunks”. Screen shots below.

 ![PickaxeScreens](https://canada1.discourse-cdn.com/flex004/uploads/pickaxeproject/original/2X/b/b6f72553e02c80285ca5eabaa7523df9911d725c.jpeg)

---

<div class="post-metadata">

**Author:** ![Gene](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/gene/32/180_2.png) [@Gene](https://community.pickaxe.co/u/Gene)\
**Post date:** [April 11, 2025, 10:36pm UTC](https://community.pickaxe.co/t/good-kb-response-but-no-files-on-explore-screen/5298/2 "2025-04-11T22:36:45Z")

</div>

I have now deleted all 12 files in that Knowledge Base and re-uploaded them. This resolved the issue. Must be some strange things happening on the backend.

---

<div class="post-metadata">

**Author:** ![stephenasuncion](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/stephenasuncion/32/3111_2.png) [@stephenasuncion](https://community.pickaxe.co/u/stephenasuncion)\
**Post date:** [April 22, 2025, 5:25pm UTC](https://community.pickaxe.co/t/good-kb-response-but-no-files-on-explore-screen/5298/3 "2025-04-22T17:25:55Z")

</div>

Hi,

Just to add some transparency here — we delete **unedited chunks** when they haven’t been used for a while or when we make changes to how we process them. If this happens, just wait a bit and they’ll reprocess on their own.

---

<div class="post-metadata">

**Author:** ![stephenasuncion](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/stephenasuncion/32/3111_2.png) [@stephenasuncion](https://community.pickaxe.co/u/stephenasuncion)\
**Post date:** [April 22, 2025, 5:25pm UTC](https://community.pickaxe.co/t/good-kb-response-but-no-files-on-explore-screen/5298/4 "2025-04-22T17:25:58Z")

</div>