# I cannot see knowledge base while creating pickaxe

**URL:** <https://community.pickaxe.co/t/i-cannot-see-knowledge-base-while-creating-pickaxe/5221>\
**Category:** Bugs / Site Issues\
**Created:** [April 7, 2025, 1:18pm UTC](https://community.pickaxe.co/t/i-cannot-see-knowledge-base-while-creating-pickaxe/5221 "2025-04-07T13:18:38Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ydmarketing](https://avatars.discourse-cdn.com/v4/letter/y/9e8a1a/32.png) [@ydmarketing](https://community.pickaxe.co/u/ydmarketing)\
**Post date:** [April 7, 2025, 1:18pm UTC](https://community.pickaxe.co/t/i-cannot-see-knowledge-base-while-creating-pickaxe/5221/1 "2025-04-07T13:18:39Z")

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I can see the files in the knowledge base but while I try to open the knowledge base in pickaxe, nothing shows up. It does not even let me upload the files on pickaxe.

 ![Screenshot 2025-04-03 133531](https://canada1.discourse-cdn.com/flex004/uploads/pickaxeproject/original/2X/1/17f06ccd3a9fb1e572b3a207cb63a7f7a7ade8da.png)

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**Author:** ![admin\_mike](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/admin_mike/32/283_2.png) [@admin\_mike](https://community.pickaxe.co/u/admin_mike)\
**Post date:** [April 7, 2025, 8:30pm UTC](https://community.pickaxe.co/t/i-cannot-see-knowledge-base-while-creating-pickaxe/5221/2 "2025-04-07T20:30:20Z")

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Are you sure you are logged into your account?

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<div class="post-metadata">

**Author:** ![ydmarketing](https://avatars.discourse-cdn.com/v4/letter/y/9e8a1a/32.png) [@ydmarketing](https://community.pickaxe.co/u/ydmarketing)\
**Post date:** [April 7, 2025, 8:31pm UTC](https://community.pickaxe.co/t/i-cannot-see-knowledge-base-while-creating-pickaxe/5221/3 "2025-04-07T20:31:33Z")

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Yes, I have checked many times. I wouldn’t be able to access pickaxe settings if weren’t logged in.

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**Author:** ![ydmarketing](https://avatars.discourse-cdn.com/v4/letter/y/9e8a1a/32.png) [@ydmarketing](https://community.pickaxe.co/u/ydmarketing)\
**Post date:** [April 8, 2025, 1:00pm UTC](https://community.pickaxe.co/t/i-cannot-see-knowledge-base-while-creating-pickaxe/5221/4 "2025-04-08T13:00:35Z")

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I just found out that I can connect knowledge base files in a new pickaxe but I am not able to connect it in already existing pickaxe (which I migrated from the older pickaxe).

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**Author:** ![stephenasuncion](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/stephenasuncion/32/3111_2.png) [@stephenasuncion](https://community.pickaxe.co/u/stephenasuncion)\
**Post date:** [April 8, 2025, 4:19pm UTC](https://community.pickaxe.co/t/i-cannot-see-knowledge-base-while-creating-pickaxe/5221/5 "2025-04-08T16:19:13Z")

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Hi @ydmarketing,

Which pickaxe are you experiencing this from?

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<div class="post-metadata">

**Author:** ![ydmarketing](https://avatars.discourse-cdn.com/v4/letter/y/9e8a1a/32.png) [@ydmarketing](https://community.pickaxe.co/u/ydmarketing)\
**Post date:** [April 8, 2025, 5:35pm UTC](https://community.pickaxe.co/t/i-cannot-see-knowledge-base-while-creating-pickaxe/5221/6 "2025-04-08T17:35:56Z")

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I recently migrated my old account to the new one. I have been trying to update my knowledge file in the pickaxe named YD’S E Support. I was not able to upload the file or even connect the already existing files in the studio knowledge base to my pickaxe. However, when I created a new pickaxe, I was able to connect the files.