# Knowledge Base - is there an issue
**URL:** https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453
**Category:** General
**Created:** [September 2, 2024, 7:26pm UTC](https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453 "2024-09-02T19:26:55Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@ihmunro](https://community.pickaxe.co/u/ihmunro)
#### Post date: [September 2, 2024, 7:26pm UTC](https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453/1 "2024-09-02T19:26:55Z")
Is there something happening with the knowledge base - it is hit and miss right now, mostly miss.
This was a feature that when i started using pickaxe was solid, now it seems a little flaky.
Yet, have loaded up a PDF as it didnt seem to care about the website
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### Author:  [@admin\_mike](https://community.pickaxe.co/u/admin_mike)
#### Post date: [September 3, 2024, 7:11pm UTC](https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453/2 "2024-09-03T19:11:48Z")
Is this using end-user uploads or documents uploaded by you in the builder?
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### Author:  [@ihmunro](https://community.pickaxe.co/u/ihmunro)
#### Post date: [September 3, 2024, 7:43pm UTC](https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453/3 "2024-09-03T19:43:30Z")
Documents / URLs that I have uploaded.
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### Author:  [@muciocv](https://community.pickaxe.co/u/muciocv)
#### Post date: [September 4, 2024, 3:59am UTC](https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453/4 "2024-09-04T03:59:09Z")
I have the same problem. I just upload a pdf documento with all the information customer can required and chatbot never replies well. He never knows the answer. When is going to be working fine this issue?
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### Author:  [@afterschoolguru7](https://community.pickaxe.co/u/afterschoolguru7)
#### Post date: [September 22, 2024, 9:57pm UTC](https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453/5 "2024-09-22T21:57:10Z")
I am a new user and am also experiencing this issue, I uploaded a contact page that has names and e-mail addresses for individuals and their roles. But when I query for their contact info it doesn’t read it. It misses a lot of data. Any feedback on this from the company?
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### Author:  [@admin\_mike](https://community.pickaxe.co/u/admin_mike)
#### Post date: [September 23, 2024, 7:05pm UTC](https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453/6 "2024-09-23T19:05:53Z")
The issue is most likely the document is not being correctly. The second most likely issue is something to do with your settings.
Please email me (at [support@pickaxeproject.com](mailto:support@pickaxeproject.com)) link to your tool and the document you are uploading. I can look into it for you.
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### Author:  [@afterschoolguru7](https://community.pickaxe.co/u/afterschoolguru7)
#### Post date: [September 24, 2024, 1:14pm UTC](https://community.pickaxe.co/t/knowledge-base-is-there-an-issue/1453/7 "2024-09-24T13:14:34Z")
Thanks, I will drop you a line.