# PDF Generator Failure

**URL:** <https://community.pickaxe.co/t/pdf-generator-failure/8219>\
**Category:** Bugs / Site Issues\
**Created:** [March 12, 2026, 9:09pm UTC](https://community.pickaxe.co/t/pdf-generator-failure/8219 "2026-03-12T21:09:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![yrenka](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/yrenka/32/5996_2.png) [@yrenka](https://community.pickaxe.co/u/yrenka)\
**Post date:** [March 12, 2026, 9:09pm UTC](https://community.pickaxe.co/t/pdf-generator-failure/8219/1 "2026-03-12T21:09:29Z")

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Since the upgrade, none of my PDF generators are working. The responses are taking significantly longer to generate, my users have been placed in the wrong groups and cannot access the correct chatbot…It’s been a nightmare…Anyonelese noticing these issues?

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**Author:** ![luna\_support](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/luna_support/32/5961_2.png) [@luna\_support](https://community.pickaxe.co/u/luna_support)\
**Post date:** [March 12, 2026, 10:27pm UTC](https://community.pickaxe.co/t/pdf-generator-failure/8219/2 "2026-03-12T22:27:49Z")

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Hey yrenka! We have engineering digging into the PDF generator outage now.

To help us isolate the break, please drop the following info in this thread (or email [info@pickaxeproject.com](mailto:info@pickaxeproject.com) if that’s easier):

• Workspace name or slug

• One pickaxe ID where the PDF export fails

• Approximate time of a failed run (UTC is perfect) and whether AI Actions were involved

• Which access groups got remapped after the migration

I’ll update the thread as soon as we have a fix or mitigation. Thanks for flagging it so quickly.

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**Author:** ![lindsay\_support](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/lindsay_support/32/4508_2.png) [@lindsay\_support](https://community.pickaxe.co/u/lindsay_support)\
**Post date:** [March 15, 2026, 7:09am UTC](https://community.pickaxe.co/t/pdf-generator-failure/8219/3 "2026-03-15T07:09:51Z")

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Hi @yrenka! We’ve made some improvements that I hope help with your PDF generation issues - would you mind giving it another go? If you’re still having problems, would be great to get the information requested by @luna_support above!