# Product Start-up Bug

**URL:** <https://community.pickaxe.co/t/product-start-up-bug/6766>\
**Category:** Bugs / Site Issues\
**Created:** [August 3, 2025, 6:59am UTC](https://community.pickaxe.co/t/product-start-up-bug/6766 "2025-08-03T06:59:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ecomprocess](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/ecomprocess/32/1433_2.png) [@ecomprocess](https://community.pickaxe.co/u/ecomprocess)\
**Post date:** [August 3, 2025, 6:59am UTC](https://community.pickaxe.co/t/product-start-up-bug/6766/1 "2025-08-03T06:59:48Z")

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I have a Free plan that allows 10 credits per month. In the beginning people who signed up got this Free tier upon sign-up. Some time in the past week it stopped doing this and instead placed them in what I can only guess is the Guest Tier? this tier has no credits associated with it though so my clients get no credits to use. How do I get PA to recognize the Free tier upon initial sign-up???

 ![image](https://canada1.discourse-cdn.com/flex004/uploads/pickaxeproject/original/2X/8/831b1206d88f01931a28b29efc97efa27d70cff6.png)

 ![image](https://canada1.discourse-cdn.com/flex004/uploads/pickaxeproject/original/2X/a/affc298f68bd7caa2e7827c891a1c35289c2afe7.png)

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<div class="post-metadata">

**Author:** ![stephenasuncion](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/stephenasuncion/32/3111_2.png) [@stephenasuncion](https://community.pickaxe.co/u/stephenasuncion)\
**Post date:** [August 4, 2025, 4:11pm UTC](https://community.pickaxe.co/t/product-start-up-bug/6766/2 "2025-08-04T16:11:44Z")

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Hi @ecomprocess,

They will automatically receive it only if there’s one free product or if they’ve been invited with that product.

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<div class="post-metadata">

**Author:** ![ecomprocess](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/ecomprocess/32/1433_2.png) [@ecomprocess](https://community.pickaxe.co/u/ecomprocess)\
**Post date:** [August 4, 2025, 6:43pm UTC](https://community.pickaxe.co/t/product-start-up-bug/6766/3 "2025-08-04T18:43:59Z")

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But I’ve had all of those as free products for the entire time, and it never affected this? Is this a new “Update” that no one was told about? I need you to revert that insane change. Fix it please you have ruined my business by doing this.

I thought that if only one was “Visible” and the others were “Hidden” then the Visible one would be the default?