# URGENT: Users getting credit balance error when using our bot

**URL:** <https://community.pickaxe.co/t/urgent-users-getting-credit-balance-error-when-using-our-bot/6805>\
**Category:** Bugs / Site Issues\
**Created:** [August 6, 2025, 2:50am UTC](https://community.pickaxe.co/t/urgent-users-getting-credit-balance-error-when-using-our-bot/6805 "2025-08-06T02:50:03Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![doneverse](https://avatars.discourse-cdn.com/v4/letter/d/c6cbf5/32.png) [@doneverse](https://community.pickaxe.co/u/doneverse)\
**Post date:** [August 6, 2025, 2:50am UTC](https://community.pickaxe.co/t/urgent-users-getting-credit-balance-error-when-using-our-bot/6805/1 "2025-08-06T02:50:03Z")

</div>

Hi there,

We’re currently facing a critical issue with our bot service that’s affecting our users. When attempting to send messages, users are encountering the following error:

> **“Your credit balance is too low to access the Anthropic API. Please go to Plans & Billing to upgrade or purchase credits.”**

This error is **significantly disrupting our service** and requires **immediate attention** , as it’s impacting a large portion of our active user base.

To be clear, this issue is **not related to our credit balance**. We have over **1,400 credits** available, purchased via Pickaxe, so there is no reason this message should be triggered.

Please investigate this as a top priority and let us know. Thank you!

---

<div class="post-metadata">

**Author:** ![abhi](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/abhi/32/5009_2.png) [@abhi](https://community.pickaxe.co/u/abhi)\
**Post date:** [August 6, 2025, 3:16am UTC](https://community.pickaxe.co/t/urgent-users-getting-credit-balance-error-when-using-our-bot/6805/2 "2025-08-06T03:16:42Z")

</div>

Hi @doneverse

Anthropic API is associated with your Pickaxe account. Please go to Studio, then click on “Settings.” After scrolling down, you will see the enabled external API key. When you use your own key, Pickaxe credits are not used. I am sharing a screenshot to show you where you can disable it to use Pickaxe credits.

 ![Screenshot 2025-08-05 at 11.47.10 PM](https://canada1.discourse-cdn.com/flex004/uploads/pickaxeproject/original/2X/c/c94776831100c5754aac9ccf42e77ae777126c53.png)

Please disable the API key to use Pickaxe credits. If you still experience issues, please let us know. If another email ID is associated with your account, please email us at [info@pickaxeproject.com](mailto:info@pickaxeproject.com) with the email address associated with Pickaxe.

Best,  
Abhi

---

<div class="post-metadata">

**Author:** ![doneverse](https://avatars.discourse-cdn.com/v4/letter/d/c6cbf5/32.png) [@doneverse](https://community.pickaxe.co/u/doneverse)\
**Post date:** [August 7, 2025, 12:02am UTC](https://community.pickaxe.co/t/urgent-users-getting-credit-balance-error-when-using-our-bot/6805/3 "2025-08-07T00:02:09Z")

</div>

Thanks for your help, Abhi! This has been resolved. 🙂

---

<div class="post-metadata">

**Author:** ![abhi](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/abhi/32/5009_2.png) [@abhi](https://community.pickaxe.co/u/abhi)\
**Post date:** [August 7, 2025, 2:40am UTC](https://community.pickaxe.co/t/urgent-users-getting-credit-balance-error-when-using-our-bot/6805/4 "2025-08-07T02:40:39Z")

</div>

Thanks for the quick update, and I am glad it worked! 🙂