# Usage limit not enforcing on Form — user can submit multiple times after purchasing single use plan **URL:** \ **Category:** Bugs / Site Issues\ **Created:** [April 21, 2026, 12:56am UTC](https://community.pickaxe.co/t/usage-limit-not-enforcing-on-form-user-can-submit-multiple-times-after-purchasing-single-use-plan/8457 "2026-04-21T00:56:10Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![catchmemarketing](https://avatars.discourse-cdn.com/v4/letter/c/71e660/32.png) [@catchmemarketing](https://community.pickaxe.co/u/catchmemarketing)\ **Post date:** [April 21, 2026, 12:56am UTC](https://community.pickaxe.co/t/usage-limit-not-enforcing-on-form-user-can-submit-multiple-times-after-purchasing-single-use-plan/8457/1 "2026-04-21T00:56:10Z")
Hi Pickaxe Community, I’m hoping someone can help me resolve a usage limit issue I’m experiencing with my Form-based Pickaxe. **My setup:** - I have a Form (not a Chat) called Your Strategic Growth Partner - It is deployed via a direct link to the Member Portal - I have three Member Access Groups: Starter Plan (1 use), Growth Plan (3 uses), and Agency Plan (10 uses) - All plans are set to one-time purchase via Stripe - Guest access is set to 0 uses **The problem:** After purchasing the Starter Plan (1 use), the form can still be submitted and used multiple times. The usage limit does not appear to be enforcing correctly — the user is not being blocked or prompted to upgrade after their single use is consumed. **What I have already checked:** - Wallet is set to One-time uses with Amount set to 1 in the Starter Plan Access Group - The Direct Link portal deployment is connected to all three Member Access Groups - Guest access group is set to 0 uses per day - I am testing in an incognito window with a separate account (not as the Studio owner) **My questions:** 1. Does the use limit work differently for Forms vs Chats? 2. Is there a known issue with usage limits not enforcing on Form submissions? 3. Is there anything specific I need to configure to ensure the form can only be submitted once per purchased plan? Any help would be greatly appreciated — I am very close to launching and this is the final piece I need to resolve! Thank you, Trish ---
**Author:** ![lindsay\_support](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/lindsay_support/32/4508_2.png) [@lindsay\_support](https://community.pickaxe.co/u/lindsay_support)\ **Post date:** [April 21, 2026, 1:27am UTC](https://community.pickaxe.co/t/usage-limit-not-enforcing-on-form-user-can-submit-multiple-times-after-purchasing-single-use-plan/8457/2 "2026-04-21T01:27:40Z")
Hi Trish, thanks for reaching out! This is not a Forms vs. Chats issue - there seems to be an issue with one-time uses in member access groups, and I have created ticket PRD-810 and assigned to one of our engineers. I should have a fix for you by tomorrow - I appreciate your patience, and thank you for posting here to help us log the isuse! ---
**Author:** ![catchmemarketing](https://avatars.discourse-cdn.com/v4/letter/c/71e660/32.png) [@catchmemarketing](https://community.pickaxe.co/u/catchmemarketing)\ **Post date:** [April 21, 2026, 2:14am UTC](https://community.pickaxe.co/t/usage-limit-not-enforcing-on-form-user-can-submit-multiple-times-after-purchasing-single-use-plan/8457/3 "2026-04-21T02:14:59Z")
Thank you Lindsay. Will look forward to resolving. 🙂 ---
**Author:** ![lindsay\_support](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/lindsay_support/32/4508_2.png) [@lindsay\_support](https://community.pickaxe.co/u/lindsay_support)\ **Post date:** [April 21, 2026, 6:47pm UTC](https://community.pickaxe.co/t/usage-limit-not-enforcing-on-form-user-can-submit-multiple-times-after-purchasing-single-use-plan/8457/4 "2026-04-21T18:47:27Z")
Hi @catchmemarketing, this should now be fixed - I just tested, and it’s working well for me! Can you please give it another go and see if it correctly cuts you off? Friendly reminder that if you are signed in as an admin, it will not cut you off, so it’s good to try with a different login 🙂