# User Already Exists When Creating New, User Doesn't Exist If I Try to Delete It **URL:** \ **Category:** Bugs / Site Issues\ **Created:** [October 28, 2025, 10:34pm UTC](https://community.pickaxe.co/t/user-already-exists-when-creating-new-user-doesnt-exist-if-i-try-to-delete-it/7410 "2025-10-28T22:34:37Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![enochleffingwell](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/enochleffingwell/32/1613_2.png) [@enochleffingwell](https://community.pickaxe.co/u/enochleffingwell)\ **Post date:** [October 28, 2025, 10:34pm UTC](https://community.pickaxe.co/t/user-already-exists-when-creating-new-user-doesnt-exist-if-i-try-to-delete-it/7410/1 "2025-10-28T22:34:37Z")
## Description The API for creating and deleting Pickaxe users is malfunctioning. Users are unable to create new accounts due to an error indicating that the user already exists, while attempts to delete the user result in a ‘not found’ error, creating a catch-22 situation. ## Steps to Reproduce 1. Attempt to create a new user with the email ‘me@mailinator.com’ using the API. 2. Observe the response indicating that the user already exists. 3. Attempt to delete the user using the same email address. 4. Observe the response indicating that the user cannot be found. ## Acceptance Criteria - The API should allow the creation of a new user if the email does not already exist. - The API should successfully delete a user when provided with a valid email address. - The system should accurately reflect the existence of users in the management interface. ### Link to Loom [https://loom.com/share/964a5247588f487d8f246290c7b3ca7f?src=composer](https://loom.com/share/964a5247588f487d8f246290c7b3ca7f?src=composer) ---
**Author:** ![stephenasuncion](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/stephenasuncion/32/3111_2.png) [@stephenasuncion](https://community.pickaxe.co/u/stephenasuncion)\ **Post date:** [October 28, 2025, 10:41pm UTC](https://community.pickaxe.co/t/user-already-exists-when-creating-new-user-doesnt-exist-if-i-try-to-delete-it/7410/2 "2025-10-28T22:41:22Z")
Hi @enochleffingwell, Mind trying again and see if it works now? ---
**Author:** ![enochleffingwell](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/enochleffingwell/32/1613_2.png) [@enochleffingwell](https://community.pickaxe.co/u/enochleffingwell)\ **Post date:** [October 28, 2025, 10:42pm UTC](https://community.pickaxe.co/t/user-already-exists-when-creating-new-user-doesnt-exist-if-i-try-to-delete-it/7410/3 "2025-10-28T22:42:33Z")
@stephenasuncion I just tested it again and confirmed it’s behaving the same way. Thank you for your help taking a look at this. I’m curious, because I see you’ve helped me more than once in the community. What is your role at pickaxe? Are you a developer, support team, both? ---
**Author:** ![stephenasuncion](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/stephenasuncion/32/3111_2.png) [@stephenasuncion](https://community.pickaxe.co/u/stephenasuncion)\ **Post date:** [October 28, 2025, 10:45pm UTC](https://community.pickaxe.co/t/user-already-exists-when-creating-new-user-doesnt-exist-if-i-try-to-delete-it/7410/4 "2025-10-28T22:45:17Z")
Oh woops, now it should work. Yep I’m a developer @ Pickaxe. ---
**Author:** ![enochleffingwell](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/enochleffingwell/32/1613_2.png) [@enochleffingwell](https://community.pickaxe.co/u/enochleffingwell)\ **Post date:** [October 28, 2025, 10:51pm UTC](https://community.pickaxe.co/t/user-already-exists-when-creating-new-user-doesnt-exist-if-i-try-to-delete-it/7410/5 "2025-10-28T22:51:41Z")
WOW this is great! You fixed it so QUICKLY! Thank you so much for your help! I appreciate your prompt response and your willingness to help me out here! ---
**Author:** ![stephenasuncion](https://yyz2.discourse-cdn.com/flex004/user_avatar/community.pickaxe.co/stephenasuncion/32/3111_2.png) [@stephenasuncion](https://community.pickaxe.co/u/stephenasuncion)\ **Post date:** [October 28, 2025, 11:12pm UTC](https://community.pickaxe.co/t/user-already-exists-when-creating-new-user-doesnt-exist-if-i-try-to-delete-it/7410/6 "2025-10-28T23:12:12Z")
No worries at all haha! thanks!