When I try to upload these two types of files, pickaxe tells me it is encountering technical issues and cannot find the file I have uploaded, and asks me to upload it again.
I have emailed support from different email addresses, but no answer and during the office hours I was told they never received my emails
Hi @marcellosasso, thanks for sharing this and sorry about the trouble.
To help us look into this properly, could you please let us know the email address (or addresses) you used to contact support? It’s possible it may have been misspelled or typed slightly differently, and we want to make sure we’re checking the right place.
Once we confirm that, we’ll take a closer look at the file upload issue right away.
Thanks for your patience.
Hi @marcellosasso, thanks for reaching out! Nathaniel and I took a look at this after office hours yesterday, and saw that your email had somehow ended up in our spam folder (which is not visible in our email platform). We appreciate you checking back in about it so we had a chance to check - I just sent you a response, and Nathaniel and I made some changes on the backend to hopefully prevent this from happening with any future emails!
I am also having issues with CSV uploads
Hi @mwtcymru,
Could you please share a bit more detail about what’s happening with the CSV upload? If you’re seeing any error message, a screenshot would be very helpful. A short screen recording would be even better so we can see the full flow.
If the recording contains private information (like emails), feel free to send it to info@pickaxe.co along with your Pickaxe account email. We’ll take a look and get this resolved as quickly as possible.