Clients don't get invitation to join membership

Bugs / Site Issues
1

I sent invitation to join my workspace where we have created a chatbot prototype for our client. But none of 2 person got the invitation. I repeated the invitation today, but they didn’t get it anyway.

What might be wrong? Is there a technical issue or just some weird UX which is a bit hard to crack? Why it’s so complicated and frustrating? :frowning: It’s very sad to waste my time on such trivial things to solve :frowning:

2

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I’ve tried to send invite for the third time today but it says “3 already invited”. None of them got an email. What the heck? I asked them to check SPAM folder. But… if Pickaxe emails end up in SPAM that’s a huge drawback and harm to your and our reputation.

3

hi @donatas,

first off i am sorry you’re having some issues, that’s never fun! i just took a look.

to me/on our end: invitations were sent from test-playground@mail.studio with subject Invitation from Test Playground; and the recipient servers accepted them.

please search/have your users search for that sender/subject. ideally, of course, they would not go to spam ! sometimes for whatever reason: email servers can be a little difficult, and we apologize for that.

also, noted that the UI/UX isn’t easy for “resending an invitation that the user can’t find/because i want to hard-send a new invite.”

please let us know if your users are unable to find them, also: i am moving this thread to “Bugs / Site Issues,” in the future: we catch the bug reports a little sooner than posts to just “General.”

4

I am having the issue, none of the invite emails are being received. I had to send a direct link but now I can’t even see how often users are using the tool I created. Thoughts???

5

I’ve had the same issue several times. Hope this gets sorted out.

6

@jdestein @bnorton

thanks for letting us know guys !

clearly there’s something up with email outbound, we will take a deeper look.

if there’s any other context you feel like you can provide to the support email (info@pickaxe.co) feel free to send us an email as well

the ticket number to reference here is PRD-821

7

hi folks, just following up here: we have deployed a fix here and things should be a little more smooth in the email/auth signup flow but PLEASE let us know if there are any residual issues or if any of your users are facing blockages.

i’m happy to do any manual backend work to resend invitations as needed (-:

happy friyay !

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