Hi everyone, I’m Uli, the product designer at Pickaxe. We’re currently improving the platform, and we want to understand your needs better!
Specifically, we want to learn:
Where in your current end-to-end workflow for creating and handing off a Pickaxe or Studio you experience friction, slowdown, confusion, or any inefficiencies. Which steps feel manual, repetitive, or harder than they should be?
What changes or features you think would remove these bottlenecks and noticeably speed up your workflow?
If a magical fairy was able to design a custom platform specifically for your business needs, what would it look like and what functionalities would it have?
Thank you so much in advance! Your insights will help us identify the biggest pain points and prioritize improvements.
My biggest issue with the new builder is that If I start to write my own prompt and then I change tabs it deletes my prompt. Also, I would like to just save, not always save any publish. As a work around I am drafting a prompt, then hitting save and publish so I know my work is safe. Then I have to go back into the prompt to continue to develop it.
Thank you so much for your feedback! We’re working on improving the Builder experience, so this information is very valuable.
We do have autosave in the builder, so your work should be saved automatically even if you don’t hit Publish. That said, we’ll investigate the issue of the AI assistant deleting your prompt—this should not be happening.
Small thing - when setting up User Input fields with a list of dropdown items, I have to type/paste in the long list of options one by one. I’d like to be able to copy & paste in a list like we can in many form builders.
Magic Wand: I want a test link. A special link that gives access for free within any product without having to undo all the settings or add new users. A link I could share with my clients so they can get feedback from 5 users and then turn off. Right now my workflow is a bit janky becuase I don’t set up any products until the testing is done.
See my notes about “global updates” or bulk updates here:
At scale when you have a lot of pickaxes, if there’s a new cool update or action you want to put on EVERY pickaxe in a studio, it’s super time consuming.
In the webpage builder, to have an option on the product page to not list all the tools connected to that product
And if we must keep the tools connected to the product at least give us a way to organize them neatly, for example, alphabetically one product per line
I can see the changes in a Pickaxe and revert back to a previous version but I don’t know what I’m going back to. Ideally, I would like to take snaphots and name them (and also add a comment) so that if I need to go back to a previous version I can immediately identify it.
I have one more Uli - and thank you so much for asking. Again, I think fairly simple.
I am editing a page in the user interface.It would be fantastic if the AI Practice Tools section gave several different options. Right now, you can pick the tools. It would be great if there was a way to order the tools, for example alphabetically. It would also be fantastic if we had more control over how the tools were shown to the user. Right now, the page will show four of the tools with graphics and text, and then the user would have to know to move to the next page to see more of the tools that are available. Not all of my people are that text savvy that they would know to hit the right arrow or left arrow button. Here are my requests:
Could you have an unlimited number of tools, or expand the number of tools that are shown on the first page?
Could you have more choice over how the tools are displayed?
Could there be a simple list version so all the tools could be seen easily at once in a list form?
Have smaller icon boxes so that you can fit more tools on the first page?
As always, thanks so much for all that you are doing, and thanks so much for asking this question! - Sky
a pain point for me is the amount of experimentation it requires to get an action to work consistently as expected. (email user, create a word doc, co-pilot). In addition to it being difficult, there is very little documentation or help available regarding this.
When we have different tiers for a studio it would be nice if the pickaxes that are not available for a certain tier were invisible to the users rather than just showing locked.
I find the studio ‘home page’ design to be extremely limiting. I’ve had to spend a lot of money to customize. Better templates would be much appreciated.
Also, allowing the homepage to be full width (like a normal website) would be much appreciated
Yes, for me it’s the Product Section. It is so disorganized and basically ugly. You can have the most beautiful HTML promoting your pickaxes. And then when it comes to the product section, it’s a mess.
I bundled up my pickaxes into three different levels. But the product page completely destroys any organization that the pickaxe journey has. It’s really frustrating and it looks terrible.
I love pickax and the community and the support from the creators. This is one area that seems to be completely neglected.
FRICTION:
UX challenges with navigating conversations in the Pickaxe suite.
Currently on mobile, when users select a particular pickaxe, it opens a new instance of that Pickaxe. Users then have to open the menu again and then select the particular conversation they would like to view.
After selecting the desired conversation, it opens at the beginning, requiring them to scroll down to continue, which adds unnecessary friction. Most users would prefer the conversation to open at the END rather than the beginning of the conversation.
I also highlight the lack of functionality to save direct links to specific conversations, as saved links only direct to the Pickaxe itself (desktop only). This makes it difficult for users to return to important discussions quickly.
