Hello.
Is there a way to see how many days left until the monthly credits are reset? Or it always ends at the end of the month?
In addition, I think something is wrong with the calculation. There’s a sudden spike in runs and cost, but when I go to user activity, nothing much changed, the usage there is very low. How can I find out what caused the usage spike?
Hi @james.yeoh ,
Thank you for the feedback on making the next reset date clearer in the product. I’ll make sure to pass that along to the team.
Your credits reset based on your billing cycle rather than the end of the calendar month. For your account, the reset day is the 28th of each month, so your next reset should be on July 28.
Regarding the usage spike, the User Activity view groups messages into conversations rather than showing every billed event as a separate item. For example, if a user sends another message in an existing thread, that can increase runs and cost without creating a new top-level activity entry. The message and the agent’s response would still appear within that same thread/session, but it may not show up as a separate new item in the activity list.
If you send your workspace link to info@pickaxe.co, we’d be happy to take a closer look and better understand what you’re seeing.
Hi @danny_support ,
We found the culprit by manually going into the agents 1 by 1, and noticed there was an exceptionally long chat that was eating up credits. We’ve fine tuned the token usage and should stop the crazy consumption in the future. It’ll still be useful to know the cost breakdown structure in the future 
Hi @james.yeoh,
Glad to hear you were able to find the source of the spike.
We have added more visibility around the credit reset date. You can now see the credit reset date next to your plan usage.
More detailed cost breakdown analytics are something we are continuing to improve. In the meantime, the best places to review usage are the current Analytics views, Response History, and Message Insights for individual Agent responses.
Thanks again for the feedback.
Thanks Danny.
The Pickaxe Wingman daily summary emails is quite a good start, I do have some questions about it. Is there a way for me to raise the questions privately?
Hi @james.yeoh ,
Yes, absolutely. You can email us privately at info@pickaxe.co, or schedule a call with us here:
