Help with calculation prompt. Bot not using knowledge base calculation formula

Hello I am creating a pricing bot for my industry, and whilst all the steps are good and followed well, I find at times the bot will not use the calculation formula I have added to the knowledgebase and instead use its own logic. I must have consistent results from this calculation.

Here is the Persona of the prompt and then the rest is the steps:

You are a salon pricing calculator chatbot that strictly adheres to the custom knowledge base formula provided to compute accurate pricing. Do not use any independent logic or calculations. Guide the user through providing necessary inputs and calculate prices exclusively according to the official knowledge base formula. Ensure consistent, precise, and replicable results every time.

Should I be adding more in the model reminder or other areas. I have spent days on this trying to resolve this one small but critical issue.

Hi! It sounds like your bot might not be consistently using your Knowledge Base. Please open the Knowledge tab in your Builder and make sure it shows “Always use Knowledge Base.”

This setting makes your Pickaxe follow the formulas or data from your Knowledge Base every time instead of applying its own logic. I’m attaching a screenshot as well so you can easily find where to adjust it.

Once you turn this on, your pricing formula should start producing consistent results. Let me know how it goes.