I wrote a few emails but didn´t get any reply yet for a few days so I post it here again in order to get some help!
ISSUE 1:
Unfortunately, I encountered more massive problems since the upgrade or update to the new version of Pickaxe. My entire sign up process is completely broken. Completely screwed. Before, when somebody signed up, they were automatically assigned to the free plan that gives like 20 credits per month. Now they’re still stuck in the “everything blocked” after they sign up. They have to click again on pricing and then select the free plan. This is unacceptable.
How can I assign immediately the free plan for everybody who is logged in? This is the minimum plan that always has to be assigned if somebody is locked in. It doesn’t even assign the plan if I create a new user myself. I tested that and then go there, click on access denied, which was promoting to Signup/login before but now it says Access denied… not sure if it´s the missing German translation that changed that!?; But regardless, I clicked on it, then selected the free plan, then it prompted me to sign up. I confirmed the email, and I was back, but that plan was not assigned. I had to again go to pricing and then click again; then it was assigned, but it was not assigned automatically after the sign up process, in general, like it was before. It should be even if I click just on sign up in the upper menu in the header menu. It should automatically assign this free plan.
How can I achieve that, because this was the default in the old system? I’m trying today already the entire day. Everything is so counterintuitive, and utterly complicated that I can’t get the hang of that. How is this very simple thing possible? This is the most common, the easiest thing that should be super easy to achieve.
I watched Nathaniel’s videos about the access group in the portals. Unfortunately, no useful information in there that actually works. Not sure if it’s again my account that just got screwed up with everything, and that’s why it’s not working, but please have a look at this. And help me schieve this. Having them click again and again and again to just get some free uses causes 0% conversion. The free plan should be assigned automatically on sign up. At “KI Toolbox für Deutschlehrer”
ISSUE 2:
Translations! My portal is set to German, but almost everything is in English. There is barely any translation working; most of the translations are broken, almost everywhere. Luckily, most of my clients speak some English, but it looks ultra unprofessional. In case this is some auto settings, I have my VPN set to Germany and my browser settings are German, so it still shows everything in English. Regardless of browser or IP, it should show everything in German and nothing else regardless of the settings in the Browser or the IP. In the screenshot here, just one example where literally everything is just in English. In the header menu, everything, if I hover over it, is in English as well, not in German. But it´s pretty much 90-95% of all translations not working.
ISSUE 3:
The additional users should be hidden if it’s zero. It provides zero extra information and just takes space away for the upgrade options that users might not see. If it’s zero, it should be hidden completely.
ISSUE 4:
Everything became a complete mess for me. Can somebody please walk me through how I can clean up the portals and access group so that I pretty much have the same overview like before? I have the free access, a monthly plan, and a yearly plan. And then obviously have the old plans with one-time uses that are not for sale anymore, but this became like forty-something portals and forty-something access groups. Can somebody please explain to me how I can clean up this mess, because at the moment for me it’s not really clear who has access to what and if it’s really the same as before? As there were so many issues with my account, I kind of doubt that users see what it’s intended to be seen and what they have access to…
Thank you for your help
If you can see my last e-mail there is my whatsapp number. Otherwise please send me the call link or number to my email