Native Stripe Monetization Bug: Renewal didn't trigger credit reload

Bugs / Site Issues
1

Hey team, looking to report a billing logic issue with the native Pickaxe/Stripe integration.

I have a user on a monthly subscription. Stripe successfully billed them for their automatic renewal yesterday (the 14th), but the new batch of credits (100/month) never reflected/reloaded in their Pickaxe account.

Because this is a native Pickaxe-managed Stripe account, I don’t have access to the webhook logs to see if the invoice.payment_succeeded event dropped.

I manually credited the user 150 credits to keep them happy, but I want to flag this. Is there currently a known sync delay or a bug with Pickaxe catching renewal webhooks from Stripe? Let me know if you need the user’s ID to check the logs on your end.

(There’s also another user who was renewed this AM who I believe may have had this same problem. Also it’s more tricky because they had some messages still in their account, but didn’t seem like it topped it off.)

2

Hi @femalenatured ,

Thank you for reaching out!

Please email info@pickaxe.co with the details below so we can investigate the issue more closely:

  • Your workspace link or workspace ID
  • The affected subscriber’s email address
  • The renewal date
  • If there’s a second affected user, please include their details too

Once we have that, we can check the exact account state and trace what happened.