Pickaxe and Page Content Disappearing — Possible Platform Sync Issue

Bugs / Site Issues
1

This morning, I noticed that all my pages suddenly disappeared. I initially assumed it might have been a mistake on my part, but later the same day, I encountered a similar issue with one of my Pickaxes.

I had a fully built and working Pickaxe, visible in preview mode with all form fields and prompts. It was tested successfully right after publishing. A few hours later, when I tested again, throughput failed. When I opened the Pickaxe in edit mode, all content was gone, as if it were a brand new Pickaxe, even though it still appeared in my list.

Because this has happened twice today across different parts of my workspace (pages and Pickaxes), I’m concerned this could be due to a platform-side sync or server issue rather than user error. Please confirm if there have been any updates, server maintenance, or known bugs that could cause existing content to appear blank in the editor or disappear entirely.

This is urgent because I need to know whether my remaining content is at risk and if I should delay work until the platform is stable.

1 Like
2

Hey @rayofla did you try logging out, then logging back in? This usually solved the issue for most users who previously experienced the same issue as you.

3

Hi @rayofla can you let us know whether this is still happening? If so, please send any documentation to info@pickaxeproject.com and we will look into it right away!

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4

Hi! I don’t think I tried logging out and back in, at least I don’t remember logging out. I ended up reverting to a previous version of the Pickaxe auto saved. That brought back the content in the editor, and I was able to keep building without further issues. Thanks for the advice!

1 Like
5

Hi there! The page disappearance issue is harder to pin down. I just went ahead and recreated the pages, so I can’t say for sure if that was my own mistake or something else. Appreciate the reply!