“Send Summary Email to Owner” action not sending emails

Bugs / Site Issues
1

Hey Pickaxe team,

Reporting a persistent bug with the Send Summary Email to Owner action. It has not been working for a long time across my bots - no summary email is ever sent after a conversation ends, regardless of what I do. I have changed the trigger action many times, tried different emails and it never ever sends an email to me.

What I have tried:

  • Disconnecting and reconnecting the action multiple times

  • Re-entering the owner email and changing emails

  • Saving and re-saving the configuration

  • Changing multiple trigger action variants

    None of these fix it. The action simply never fires. The trigger prompt is set correctly (conversation appears to have finished) and the email field is populated.

This is blocking a core use case for me - I have created a feedback form using a pickaxe form AI - the goal is after any feedback is submitted - I should receive a summary from the AI - yet I never get any emails so this is quite useless.

Attaching a screenshot of the current config for reference.

Screenshot 2026-03-29 at 1.50.04 PM
Screenshot 2026-03-29 at 1.50.04 PM1238×1006 61.6 KB

Please let me know how and when this is fixed.

2

Hi @lumora,

Sorry to hear this has been so persistent. I’m taking a closer look from our side. I did a quick test on my end and the summary email seems to be working in my setup, so let’s figure out what’s different here.

Quick question, has this ever worked for you before, or has it never triggered at all?

Could you also share your Pickaxe link (or deployment link) and the email associated with your account? I’ll try to replicate the exact setup and see what might be blocking the action.

Really appreciate you sharing all the steps you’ve already tried. That helps a lot.