I need urgent assistance. Does anybody know how to reset the entire Stripe connection? Whenever Pickaxe tries to connect to Stripe, it seems to create a new organization every time. Whenever I make a new product, I don’t know if that’s a new way that Stripe set up or what. But now I’ve deleted now that organization on and through Stripe, and I can’t actually connect the Stripe again because it says there’s no user found because it’s looking to get to that organization. I can’t connect any Stripe account now. Also, seems like the Discord has been abandoned.
Welcome to the community @impactworks!
If you are trying to disconnect your stripe account from your pickaxe studio. You can go to Access > Payments > Unlink stripe account. If that doesn’t work, could you provide a screenshot?
Hope this helps!
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That’s what I’m saying. It’s currently not connected and won’t connect because when it tries to reconnect, it’s looking for that same user that I was logged into before I deleted the Stripe organization.
I think I need a complete reset of the Stripe connection, but I can’t get to that.
Does the “set up new account“ option come up for you? I get it when I’m trying to connect a new account.
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I guess I found a work-around. I just had to create a new studio and then connect to a brand new Stripe account through that, and it worked.
Thanks for the quick reply!
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Im glad you got it working! If you have any other questions (however small they may be) i am happy to help.
I added a product, and now I’m trying to remove it, but it’s not letting me do so because I guess it’s in Stripe now. I tried to remove it from Stripe, but it’s not removed from the Pickelaxe. How do you remove a product that’s actually connected to Stripe and has a dollar figure amount connected to it?