[Bug Report] Homepage buttons show "Contact Us" mailto link instead of "Upgrade" for Signed-In users with 0 Credits

Bugs / Site Issues
1

Hi Pickaxe Team,

I’ve found a bug in the Pickaxe listing section on the homepage. The Call-to-Action buttons are breaking specifically for signed-in users who have no credits.

Instead of prompting the user to “Upgrade” to enter the Usage Limit Funnel, the system defaults to a “Contact Us” email link.

Condition:

  • Users WITH credits: Correctly see the “Try Now” button.

  • Users with no credits: Incorrectly see “Contact Us” (mailto link).

Steps to Reproduce:

  1. Sign in to an account that has no credits.

  2. Navigate to the Home page / Studio landing page.

  3. Look at the buttons in the Pickaxe listing section.

Current Behavior:

  • Button Text: Displays “Contact Us”.

  • Button Action: Opens a mailto: link.

Expected Behavior:

  • Button Text: Should display “Upgrade” (or the Custom Button Link Text set in the Access menu).

  • Button Action: Should link to the Usage Limit Funnel (The page set in the Access page) to allow the user to buy more credits/subscribe.

Impact:
This breaks the monetization loop. Users who have no credits and are ready to upgrade are being sent to an email link instead of a pickaxe page.

Thanks!

2

Hi @zodmedia ,
Thank you for reaching out!

In your Studio, you currently have only one product created, and its visibility is set to “Hidden”. When all products in a Studio are hidden, there is no pricing page available, and the Studio effectively has no visible purchase options. In this scenario, the system intentionally defaults the call-to-action to “Contact Us,” since contacting the Studio owner is the only available path for users to request access.

This is why:

• Users who still have credits see the “Try Now” button. They already have the resources needed to use your Pickaxes, so no upgrade path is required.
• Users with no credits see “Contact Us.” Because all products are hidden, there is no upgrade or purchase page for the system to send them to.

To resolve this, you only need to make one adjustment:
Please set at least one product in your Studio to “Visible.” Once a visible product exists, the system will show the button correctly and route users to the appropriate flow.

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