My pickaxe is telling me that: No AI, when operating within this specific system, can access the content of the files and links in your knowledge base. It can only read the plain text that the system feeds to it.
Essentially, it’s telling me that it can’t refer to the PDFs of the websites that I’ve linked in the knowledge base. When I question why I’m getting incorrect information, it tells me that it’s relying on general training because it can’t read pdfs or websites in the knowledge base, and only plain text.
Any ideas?
Thank you
Hi @jctilton, thanks for your question. Generally, a model will get confused if you try to ask it metacognitive questions (e.g. “what model are you?”) because it doesn’t have that kind of awareness.
I took a look at some of your Pickaxes, and they seem to be pulling information from the Knowledge Base just fine - if you want to troubleshoot/see exactly what information is being pulled, you can do so using Message Insights in the Activity section of the Users tab on your Studio Dashboard, by selecting the ⓘ symbol below any of the model’s responses in one of your conversations (see screenshot below)
If you want a primer on how to reconfigure your knowledge base to improve its functionality, as well as other troubleshooting steps, I encourage you to check out this article on the subject. I hope that helps!
