Pickaxes not retriving information from KB

Logged in to find out that none of my pickaxes seems to be able to be able to read from their KBs which effectively renders them useless. Is anyone else having this issue? I hope this is resolved soon.

Thanks

Hi @charles_st_george,

We’re looking into this issue currently and we’ll get back to you when we figure it out!

Hello. Just wondering if there is any update on this? I need to start rolling this out in the coming days, so it is quite important.

Thank you.

Hi,

This is happening to my Pickaxes as well.

No results from here too. Please assist.

This is happening for us as well. Really need this fixed right away.

Hello all,

We are aware of this issue and are looking into it. I’ll update you guys when we get the fix out. In the meantime please be patient!