Cannot View User Memory for a Certain Account

[colinz00]

For one specific account, user memory works normally when using the agents, and the number of user memories is displayed correctly. However, when clicking an entry to view its details, no memory content is shown.

The User Summary section was previously summarized normally, but it suddenly became empty.

[danny_support]

Hi @colinz00 ,

Thank you for reaching out!

Could you please email us at info@pickaxe.co with the workspace link and the email address of the affected user?

Once we have those details, we can take a closer look at what is happening with the User Memory content for that account.