Can't access my pickaxe tool

Bugs / Site Issues
1

I’ve been using this studio and pickaxes for a few months. Everything was fine until this morning - I can’t access it. What the heck???
It says: “It looks like you don’t have access to these resources. Please request access to continue.”
How can it be? I’m the owner and I don’t have access? Seriousely??? I’m logged in, I ecven assigned myself to a paid plan. I even went extra mile and double checked if membership plans have access to workspaces (in case Pickaxe team changed something and led to losing acces) - and yes, I have included these workspaces.

Please save me from this nightmare!
I’m getting disappointed and annoyed with every roadblock Pickaxe puts on my way.

P.S. Did support fix the issue with connecting a Google Spreadsheet to Knowledge base?

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2

To be frank, I’m ashamed that I recommended Pickaxe to my client. Now I have to make excuses why the hell we face so many challenges. Sad… truly sad… :frowning:

3

Hi @donatas, very sorry to hear you’re having a hard time! Seems like there are some configuration issues going on - if you have a few minutes today, I would love to hop on a call and talk through everything! You can either DM me here or email us at info@pickaxeproject.com (I can see you’ve emailed us before regarding other issues) and we would be more than happy to assist.