Confused by the Monthly Cost Showing in User Balance

[motheraigaia]

Hi Pickaxe team,

I’m hoping someone can clarify a number that is now appearing under a user’s remaining balance.

When a user clicks the pricing button in the top-right corner, they see:

747 uses = ~$37.35/month

I’m confused about where the $37.35/month figure comes from. My plans are priced at $49 per month (350 uses) for the lower tier and $79 per month (750 uses) for the higher tier, and I do not charge customers per use.

Is the $37.35 supposed to represent the estimated cost or value of the remaining credits? Is it the approximate cost if all of those credits are used?

I don’t mind users seeing how many uses they have remaining, but I would preferably not want the additional monthly dollar amount displayed. Is there a way to hide this figure while keeping the remaining uses visible?

I may be missing something, but I don’t remember this number appearing previously. Any clarification would be greatly appreciated.

Thanks! I love the Pickaxe platform and have been very happy with how everything is running.

[danny_support]

Hi @motheraigaia ,

Thank you for bringing this up. The $37.35 comes from a separate workspace setting of $1 for 20 uses. Pickaxe divides 747 remaining uses by 20, which equals $37.35. This calculation is unrelated to your $49 and $79 subscription prices and does not represent an additional charge.

We agree that this is confusing and should be improved or removed. I have shared your feedback with the team and will update you once I have more information.