Confused by the Monthly Cost Showing in User Balance

[motheraigaia]

Hi Pickaxe team,

I’m hoping someone can clarify a number that is now appearing under a user’s remaining balance.

When a user clicks the pricing button in the top-right corner, they see:

747 uses = ~$37.35/month

I’m confused about where the $37.35/month figure comes from. My plans are priced at $49 per month (350 uses) for the lower tier and $79 per month (750 uses) for the higher tier, and I do not charge customers per use.

Is the $37.35 supposed to represent the estimated cost or value of the remaining credits? Is it the approximate cost if all of those credits are used?

I don’t mind users seeing how many uses they have remaining, but I would preferably not want the additional monthly dollar amount displayed. Is there a way to hide this figure while keeping the remaining uses visible?

I may be missing something, but I don’t remember this number appearing previously. Any clarification would be greatly appreciated.

Thanks! I love the Pickaxe platform and have been very happy with how everything is running.

[danny_support]

Hi @motheraigaia ,

Thank you for bringing this up. The $37.35 comes from a separate workspace setting of $1 for 20 uses. Pickaxe divides 747 remaining uses by 20, which equals $37.35. This calculation is unrelated to your $49 and $79 subscription prices and does not represent an additional charge.

We agree that this is confusing and should be improved or removed. I have shared your feedback with the team and will update you once I have more information.

[danny_support]

Hi @motheraigaia,

Thank you again for flagging this. We agreed the estimated dollar amount was confusing, and it has now been removed so users will only see their remaining uses instead of that extra monthly value.

Please let us know if you notice anything else that feels unclear in the balance or pricing experience.

[motheraigaia]

Thanks Danny, you rock! You’re always helpful, thanks again… I appreciate you.