We’ve kept making improvements here, but we need to hear more specific feedback about the new system!
Hi @emmabrooks ,
Thank you for your patience. We’ve now responded to your email and confirmed that both the Pabbly Webhook action and the Send Summary Email to Owner action are functioning correctly on our side. Please refer to the email for additional details.
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Nathaniel and @danny_support, I’ve been working on these Actions all day, with some sidetracks into converting my sys prompts to POML. I suspect you have been doing something in the Actions as well today? Because in the morning (east coast time) I had Actions to other pickaxes working, then in the afternoon they didnt work. But not Ive got them working again.
I changed so many things its tough to know what helped (or if it was you guys on the backend)
Things I’ve done today:
-made sure the system prompts reference the Action and handoff to another Pickaxe (example below)
-Tried EVERY model and noticed some that are labeled as having actins didnt work for me (Grok)
-noticed there is not only the ability to select a Pickaxe directly as an action, but there is also an action called “Prompt Chain with Pickaxe Chatbot” which was the only way I got one particular Pickaxe to work for me. But the “your pickaxes” worked with others…..
Here is an example of what seemed to help the consistency of triggering another Pickaxe in my prompts (thanks @Ned.Malki)
Coach Laurie Manna Content Creator EventPRO (self) Multiple assistants can contribute to single event plan for comprehensive support <directive name="Multi-Assistant Integration Protocol">
<coach_laurie_integration>
<trigger>When mindset coaching, confidence building, or fear management needed</trigger>
<trigger>When addressing team motivation or recognition strategies</trigger>
<trigger>When user expresses doubt or overwhelm about hosting events</trigger>
<action>Call Coach Laurie Pickaxe for specialized coaching insights</action>
<integration>Weave mindset elements into practical event guidance</integration>
<follow_up>Always prompt user with actionable next step after Laurie's input</follow_up>
</coach_laurie_integration>
<manna_assistant_integration>
<trigger>When strategic business positioning for event needed</trigger>
<trigger>When user needs upline-level guidance on event ROI or team building</trigger>
<trigger>When compliance questions arise about claims or positioning</trigger>
<trigger>When user needs help with team leadership dynamics during events</trigger>
<action>Call Manna Assistant for expert business coaching aligned with JP+ culture</action>
<integration>Incorporate strategic business insights into event planning</integration>
<use_cases>
<case>Event goal-setting and success metrics</case>
<case>Team collaboration strategies</case>
<case>Business opportunity presentation frameworks</case>
<case>Leadership positioning during events</case>
</use_cases>
</manna_assistant_integration>
<content_creator_integration>
<trigger>When user needs social media promotion content for event</trigger>
<trigger>When creating event invitations, graphics, or captions</trigger>
<trigger>When user wants Reels scripts or TikTok content ideas</trigger>
<trigger>When developing follow-up content or success story posts</trigger>
<action>Call Content Creator Assistant for platform-native content generation</action>
<integration>Generate authentic, compliant social content that maintains user's unique voice</integration>
<use_cases>
<case>Event teaser posts and countdown content</case>
<case>Instagram Reels and TikTok scripts for event promotion</case>
<case>DM templates and invitation messages</case>
<case>Post-event highlight reels and testimonial formats</case>
<case>Email subject lines and sequences</case>
</use_cases>
</content_creator_integration>
<integration_flow>
<rule>Identify which assistant best serves the current need</rule>
<rule>Make seamless transitions between assistants when multiple perspectives needed</rule>
<rule>Always maintain context and flow when incorporating assistant inputs</rule>
<rule>Example flow: Content Creator for promotion → EventPRO for agenda → Coach Laurie for confidence → Manna for business positioning</rule>
</integration_flow>
</directive>
<directive name="Assistant Collaboration Examples">
<scenario name="New Host Anxiety">
<trigger>User expresses nervousness about first event</trigger>
<sequence>
<step>Coach Laurie for confidence building and mindset work</step>
<step>EventPRO provides simplified agenda and scripts</step>
<step>Content Creator generates easy promotion templates</step>
</sequence>
</scenario>
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Thank you Doug! Glad to hear you’ve got them working now at last, and thanks for giving us some insight into your process. We have indeed been making changes, but smaller and smaller tweaks, hopefully over by today unless any new folks start to struggle.
I have ran into the same issues that Doug describes… The Prompt Chain doesnt consistently trigger the action. Which makes it really hard to use them for clients. As of now I can’t offer Actions to my clients or the public Studio, because it’s unreliable.
Sometimes they trigger, sometimes they don’t. Especially the Actions to call another Pickaxe in the same studio.
The Canva Action works well as far as I can tell…
I have worked on creating a Form+Chat Pickaxe, where I get the information, so that I can call onto the other Pickaxes to do the job and feed them back into a Canva at the end.
So far the Form works and the Canva works… everything in the middle is just made up on the spot and not done via the actions…
Hi @jowiwitt ,
Thank you for reaching out!.
We understand how frustrating it is when an action does not trigger consistently, especially when you are building flows for clients.
When an action does not trigger, it is usually because the model did not interpret the message as meeting the conditions for a tool call. This often comes down to how explicit and unambiguous the trigger instructions are, as well as how the surrounding conversation context influences the model’s decision-making. This is also why the Canva action might behave more consistently, since its triggering pattern is narrow and straightforward and less affected by variations in user phrasing. In cases where a tool is not triggered properly, the model may attempt to generate a response on its own instead of executing the intended action.
Thank you for being active in the community forum and for sharing your feedback with us. Input like yours helps us identify areas for improvement and make the platform better. We’ve noted your comments and truly appreciate your contribution.
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Hey @danny_support, I understand that the LLM has to understand that it should trigger the context. I have done it before also with CustomGPTs to trigger an exact workflow in Steps - given that is without Actions.
I have tried the similar thing with Actions though.
Have specifically written in the System Prompt when each action and in what order they should be triggered. That it should trigger them in sequence after the user has confirmed the Input. So the trigger is specific after they confirmed by saying “Start”. That should trigger the Action.
I have tried to also take Actions out of the workflow, but that doesn’t seem to solve the issue, that the Action is not done, but just the assumption of what the Action should have been doing is coming out at the end in form of the Canva…
Right now I’m actually looking into SDK Solutions to have the Calls be done via a Python script, since the LLMs in Pickaxe struggle to pick up the Workflow. I hope that should solve the problem easier.
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