We had a Zapier automation that was dialed and working great up until about the first week of Sept or so.
It says “success” in Zapier and we get a successful JSON response like:
{“success”:true,“data”:{“type":“member”,“userId”:“USERALTH2LQRF08Z91WRAGO8”,“studioId”:“STUDIOR10MHE49K8BW3M7”,“email”:"email@gmail.com”,“ipAddress”:“”,“currentUses”:0,“extraUses”:0,“boughtProducts”:,“giftedProducts”:[“0e5a4dbd-fd4e-4e91-9b06-d5e312c81406”],“totalUses”:0,“totalSpending”:0,“totalFeedbacks”:0,“totalFiles”:0,“totalMemories”:0,“subscribedAt”:“2025-09-11T03:23:19.383000”,“subscribedAtDay”:11,“isInvited”:false,“createdAt”:“2025-09-11T03:23:19.383000”,“updatedAt”:“2025-09-11T03:23:19.383000”,“name”:“Collier”,“password”:“$2b$10$uSkoWUSQC8rfyBXx8bkzQevKzAK.QzDrk7mQgNvLCCN/LEXgYFvv.”,“emailVerified”:“2025-09-11T03:23:19.383000”}}
However, when I search this person in the users on Pickaxe, they don’t actually show up there. And we’re getting nonstop customer support tickets that people aren’t getting access.
I changed nothing on our end so just wondering if something changed with the API and we need to update our Zaps accordingly?