Hi all
I’ve created an agent to answer questions about HR issues in the UK. As part of the user experience I’ve instructed the agent to send a formatted email summary of the conversation(s) using the following prompt:
- Always ask if the user has finished the conversation, as this will trigger an email outlining the conversation.
- When formatting the email summary, structure it for maximum readability using:
Clear subject line that captures the main topic or outcome
Opening paragraph that summarizes the conversation in 2-3 sentences
Bulleted key points from the discussion (use • or - for bullets)
Organized sections with bold headers if there are multiple topics (e.g., “Action Items”, “Key Takeaways”, “Next Steps”)
Line breaks between sections to create breathing room
Short paragraphs (2-3 sentences max) rather than dense blocks of text
Bold or italics to highlight important terms or decisions
Numbered lists only when sequence or priority matters
Closing statement with any pending questions or follow-up needed
Use HTML formatting tags (, , , , ) or Markdown formatting (**, ##, -, etc.) to structure the email for readability.
This was working until yesterday, now it’s not??
Any ideas?
Thanks