Embedded Training Videos Not Displaying for End Users

Bugs / Site Issues
1

Hello Pickaxe.co Support Team,

I hope you’re doing well. I’m reaching out from the ALL studio regarding an issue we’ve observed in our account.

Issue:
All training videos that should appear inline within the app interface (under the “Trainings” or “Plano de Ensino” sections) are currently invisible to end users. The video containers render, but no thumbnail, player controls or content load.

Request:

  1. Could you please check whether the Pickaxe.co front-end is blocking or mis-rendering embedded <iframe> video content?

  2. Let me know if there’s a recommended configuration or alternative embed method for videos within an Action.

  3. Advise if any CORS, CSP or security settings on the platform need to be adjusted.

Thank you for your prompt assistance. If you require further logs or screenshots from the browser console, I will be happy to provide them.

Best regards,
Marcos Andrade

EQUIPEID

2

Hi Marcos,
Thank you for reaching out!

If you are asking about how to add videos to your Studio pages, I just tested and iframes seem to be working as expected.

1918×982 66.3 KB

Here’s an example you can use(you can paste it into the HTML section of your Studio page):

<div style="display: flex; justify-content: center; align-items: center; min-height: 400px;">
  <iframe 
    width="560" 
    height="315" 
    src="https://www.youtube.com/embed/M7lc1UVf-VE" 
    title="YouTube video player" 
    frameborder="0" 
    allowfullscreen
    style="border-radius: 12px; box-shadow: 0 2px 12px rgba(0,0,0,0.1);">
  </iframe>
</div>

Please make sure to replace the link in the src attribute with your desired video link. Note that the link should be in the format https://www.youtube.com/embed/VIDEO_ID for YouTube, or the correct embed format for your video provider.

If you are still having trouble, please reach out to us at info@pickaxeproject.com and include the Studio where you are experiencing the issue, as well as the exact code of your iframe. This will help us investigate further. If you meant something else let us know, and we’ll be happy to help!

3

Thank you for your reply, but no — that’s not it!
The videos were already there, and the end user was accessing them normally; however, overnight, they suddenly disappeared for the end user. This has led to many complaints, as these videos are the training and tutorial materials for using our pickaxes.

I urgently need your assistance in resolving this issue.

Thank you,
EQUIPEID