I’m not sure if this is a bug or a feature request.. But night now, it looks like the Knowledge Base is not updating as new rows are added to the google sheet.. I assumed this would happen at a regular interval… How does it work, when does it “know” to update?
Chris
Hi @chrisbehnke! Generally, it should take a couple of hours for your KB doc to reflect changes made in drive - is yours not updating at all?
Looping back on this… It’s not updating at all right now… how can we fix this
Sorry I’m just realizing that I can reply to YOU specifically!
Yes, it’s still not updating.. it would be great to have this update every few hours.. What can I do to fix this?
Thanks for the ping, Chris. We just escalated this as PRD-637 so engineering can dig into why your KB sheet stopped ingesting rows after Mar 5. They’re inspecting the sync worker now and I’ll circle back here once we’ve pushed a manual re-sync and have a timeline for the permanent fix. If you can DM or email me the Pickaxe slug and/or sheet ID you’re using, that will let us double-check we’re looking at the right doc.
Hi @chrisbehnke,
thank you for the patience. Our engineers have pushed a fix on this. Could you please give it another try and let me know if everything is updating as expected?
Happy to take a closer look if it still feels off.
