How can I update my billing information? Invoices are being generated with incorrect details

General
1

Hi all,

My invoices are being generated with incorrect billing details and I can’t find any option in my account settings to edit the billing information (company name, tax ID, billing address).

Has anyone dealt with this before? Is this something I can change myself somewhere in the dashboard, or do I need to contact support directly to get it fixed? I also need my previous invoices corrected, since I need them to be valid for tax purposes.

Any guidance would be much appreciated. Thanks!

2

Hi @moira777 ,

Thank you for reaching out!

We can definitely help with this. Please email us at info@pickaxe.co with:

  • The email associated with your Pickaxe account, along with the correct billing details you’d like reflected on your invoices: company name, tax ID/VAT number, and billing address
  • The invoice numbers or dates for any previous invoices that need to be reviewed or corrected

Once we have that information, we can help update your billing details for future invoices and review the previous invoices with you.

1 Like
3

I contacted Pickaxe support more than a week ago and still haven’t received any response. Please, this is an urgent matter that needs to be fixed

4

Hi @moira777,

Apologies for the delay.

We have now replied to your email and adjusted the invoices with the updated billing information you provided. Please take a look and let us know if everything looks correct now, or if anything else still needs to be adjusted.