hi team !
as of this post, we are experiencing partial outages across multiple Pickaxe systems.
Modal, one of the cloud service providers powering Pickaxe, is having an outage.
we are aware of this outage and are monitoring it closely. we apologize for any possible increased wait times you may experience when interacting with an agent, and will update this post with any new information as it comes in.
as always, feel free to check our status page for system health.
thanks everyone !