PLEASE HELP | Application error: client-side exception has occurred (see the browser console for more information)

Bugs / Site Issues
1

Note sure what this is but its happening on all my portals when I click on the menu button. I read another thread talking about browser issues but this is occurring on all browser types including incognito and multiple workspaces and studios / portals / domains etc. Seems like my account??

I was and have been working on some portals and accounts today when this all of the sudden happened.

I can navigate to each page and each agent independently but this issue only occurs once I press the menu or Navigation button.

@luna_support @lindsay_support @abhi @nathaniel

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2

I’m encountering the same error on my portals.

3

Same here

having a lot of complaints and refunds

4

Same here:

troubleshooting with Claude:

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5

same problems here as well

6

Well I thought it was a global setting I had made that messed things up. in a way its good to know I am not the only one and its not on my side. Seems like a Pickaxe issue?

There is another post about this being related to the type of browser being used and claiming that the browser is causing the issue, but I have used multiple browsers, used incognito, and each page is navigable separately its just when the menu is clicked it has this error.

7

Getting same error. On all browsers(mobile and desktop)

8

I was in the process of deploying to paying customer. Hopefully I was able to stall it.

9

So this was originally reported April 2nd, has admin responded at all? This is serious.

10

Same issue - and on my LAUNCH DAY!!!

11

@user77 No one has responded to me since I posted. I also emailed. Very serious IMO :grimacing: .

I was trying to deploy for the first time today as well @englishcheckup

12

Yes! I just made a post to about 1500 Instagram followers and additional groups​:weary_face:. This is very serious.

13

hi all !

please check again, should be all good

14

Will there be a RCA Report?

15

@taedog2020 as it did not create any global outages there may not be a formal ‘RCA,’ but we’re happy to jump on any support calls to chat if needed/wanted

16

@carsondev Thank you - I can confirm fixed on my end. Anything I did to trigger this on my account or anything to look out for in the future?

17

Hi folks - SO sorry about the temporary problem! As @carsondev mentioned, it was not global, but I know it disrupted many of your workflows - please feel free to reach out to info@pickaxeproject.com if you want to ask about this, or any other issues!

1 Like