Successfully Uploaded Knowledge Files Disappearing/Deleted After Publish/Edit

Bugs / Site Issues
1

I have noticed a recurring issue over the past few weeks and wanted to check if others are experiencing the same thing.

When I publish or edit/save a PickAxe, all previously uploaded knowledge files sometimes disappear -even though they initially upload without any errors and successfully uploaded.

This has happened across multiple PickAxes for both me and my clients, and it has a major impact since our RAG models rely heavily on those documents.

Is this a known issue tied to the recent knowledge file upload updates?

And is there any recommended fix or workaround to prevent the files from being cleared?

2

Thanks for letting us know. That does sound frustrating, and I’m sorry you’re running into it.

Can you try uploading and saving once more? If the files disappear again, a quick screen recording or a few screenshots will really help us pinpoint what’s going on. Please feel free to reply to the same email thread with the attachment if possible.