Hello,
I need urgent assistance regarding a change that has severely impacted my system and users.
Previously, my setup relied on email-based authentication for chat access, located in the deployment which worked correctly for over 1 year. I use your system embedded within my own platform, and I do not use Pickaxe’s purchase or checkout system.
After your recent changes:
-
The system is no longer requesting user email for authentication
-
Users are now treated as anonymous
-
As a result, they cannot access their chat history
-
This has caused significant disruption and confusion among my paying users
This behavior is critical to my business, as I sell access to chats externally, and email authentication is essential to maintain user identity and memory.
I need to understand:
- How can my users—who do NOT make any purchase or go through any Pickaxe checkout—be properly identified (via email or another method) so that their memory is preserved and each user can reliably access their own chat history?
This issue is currently affecting multiple users and requires urgent resolution.
Please advise on how to revert to the previous setup or provide an immediate workaround.
Thank you in advance for your support.
Best regards,
María José Moreno