URGENT BUG: "Invalid credit option" Error & Conflicting Prices When Purchasing Credits

[femalenatured]

Hi Pickaxe Support Team,

I’m writing to report a frustrating bug that is completely preventing me from purchasing additional credits and continuing to use the platform. I have attached three screenshots to show exactly what is happening.

Here is the issue:

1. Conflicting Pricing: When I ran out of credits, the system prompted me with a message saying “Please purchase more credits to continue” and displayed a button to “Buy 100 Uses for $1” (See Screenshot 1).

2. Rate Change: However, when I go to manage my plan to actually buy the uses, the rate suddenly changes and displays as $25 for 50 uses (See Screenshot 2).

3. Purchase Error: Even more importantly, when I attempt to click the button to buy the uses, it completely fails and gives me an “Invalid credit option” error message (See Screenshot 3).

Because of this bug, I am currently stuck and cannot refill my account. Could you please look into this conflicting price issue and fix the “Invalid credit option” bug so I don’t have to worry about my users experiencing this.

Thank you,

John

[abhi]

Hi @femalenatured, I am looking into it.

[abhi]

Update: This issue has been logged as PRD-841. Our engineers are looking into it, and I’ll keep you posted as soon as I have an update.

[kirstenroldancoachin]

All my access groups get the same message

[abhi]

@kirstenroldancoachin : Thanks for letting us know. I am adding this to existing ticket PRD-841.

[chrisbehnke]

I’m also having this problem…

KAVIX Studio /// NEXUS-powered coaching workspace

This is pretty urgent, as people can’t purchase extra credits!

[abhi]

@chrisbehnke
Apologies for the inconvenience. Thanks for the link and documentation. Adding it to the same ticket ID PRD-841.

[abhi]

UPDATE: Issue is resolved now. Apologies for any inconvenience and thanks for the patience. Kindly try it in your respective workspaces and let us know if you face any issue.