✉️ Big News: Pickaxe Chatbots Can Now Reply by Email!

[danny_support]

@akpsolutions

I finally had a chance to test this out today - a great new feature, thank you to my Pickaxe Santas! Having said that, a few small issues/requests:

As @alexbratton reported, the email replies are not formatted, just come in a mega text block. I don’t think it’s very practical to ask people to request HTML formatting in their email request. Most our users are not tech-savvy, which is why this reply-by-email feature is so awesome. Can you look into modifying so that the responses are nicely formatted? In my test, the PickAxe response that I see in the Studio has bullets and is perfectly formatted, so I would have liked to receive the same nicely-formatted response by email.

Also, not sure if this is a bug or not, but the email response isn’t showing up in the Dashboard as a “Use”. Maybe I need to wait longer?
cc @nathaniel @danny_support

Hi @akpsolutions ,
Thanks so much for the thoughtful feedback, and I’m really glad to hear you’re enjoying the new reply-by-email feature.

On the formatting point, another community member shared a great example showing how they achieved clean, well-structured emails by refining their prompt instructions. While their example was for the email action, the same approach applies to email deployments as well. By explicitly instructing the Pickaxe to format its responses using headings, bullet points, spacing, and emphasis, you can control how the reply-by-email output is structured without requiring end users to ask for formatting themselves.

Email formatting solution

Try the “trigger prompt” below. I am loving the formatting of my emails now! The image shows an actual email. All the user does is type “send me an email summary of this chat.” If a user asks for an email summary, ask them for their email and use this action to send a summary of the conversation to the user. When formatting the email summary, structure it for maximum readability using: Clear subject line that captures the main topic or outcome Opening paragraph that summarizes the conversati…

Regarding the email responses not showing up as a “Use” in the Dashboard, thank you for flagging that. I’ve reported this behavior to our engineering team so they can investigate further.