Hello Community,
I’ve set up free credits, but I’m wondering when someone use all of the credits will the credits replenish the next day on the same browser? I also used a different browser and received free credits for the same chatbot/GPT—the user can receive more free credits before subscribing. Is there a way to prevent this from happening? TIA
Hi @theflyscribe ,
Thank you for reaching out!
When a user is not logged in, their chat history and credit usage are stored in the browser through session and cookie data. This means that if a user switches to a different device or browser, or clears their cache and cookies, their previous chats and credit balance will not carry over since they are not linked to a persistent account. To prevent this, you can require users to log in before accessing your tools so their data and credits are tied to their account instead of their browser.
If you wish to continue offering free access, you can create a free product and set its usage frequency to “one time.” This approach enables users to sign up for your Studio and receive a limited number of free uses before an upgrade is required to further access your tools. Configuring it this way helps safeguard against misuse of guest credits and ensures that free access is granted only once per registered user.
Ok, thank you. I wanted to offer a trial before the user signed up, but I see why I should have them sign up first.
Hi Danny,
Is there a tutorial on how to do this? I am new to Pickaxe.
Thank you.
Hi @theflyscribe ,
First, go to your Studio Dashboard and open the Access tab.
Hello Support Team,
I was testing one of my tools and received a message to increase token output. I’m still learning the platform so I’m unsure of what to set the lengths to. My co-pilots are for blogging, content creation etc. https://flowlab.theflyscribe.com
Can you provide advice for settings?
Thank you,
Michelle Peters
Hi @theflyscribe ,
Thank you for reaching out!
Maximum output length controls how long your Pickaxe’s response is allowed to be. It does not guarantee that the model will use the entire amount, but it sets the upper limit. Keep in mind that as your input messages get longer, the maximum possible output will automatically decrease because models have fixed total token limits.
The maximum input length determines how long each message from the user is allowed to be. If a user submits a message longer than this limit, the model will not be able to process it.
Memory buffer determines how much of the previous conversation the chatbot will “remember” as the conversation continues. A larger buffer allows more context to carry forward, but uses more tokens.
There is no single recommended setting because it depends entirely on your use case. Blogging and content creation tools often require a higher output limit, while other tools may need more memory or longer user inputs. The best approach is to experiment and adjust based on the behavior you want.
To help you fine-tune your setup, you can use the Message Insights feature inside the Pickaxe Builder. In the Preview window, after generating a response, click the magnifying glass icon to view a detailed breakdown of token usage.
Outside the builder, under Response History, you can view past messages and click the information icon to open Message Insights. This will show you the tokens used, the cost of each message, and details about what was processed.
