Hi gang - I am seeing this when I try to connect to Google Drive as a knowledge source. Assuming it has to do with app access control but there are multiple pickaxe accounts. Any suggestions? Thanks!
Hi @smarterhq, welcome back. Glad you posted. This one can definitely be confusing at first 
What you’re seeing is almost always coming from Google’s side, not a Pickaxe bug.
A few things that usually resolve it quickly:
• Make sure you’re logged into the same Google account everywhere. If you’re using multiple Google accounts in the same browser, Google can block the Drive connection without a clear error.
• Try signing into Pickaxe using Google Sign-In, then connect Google Drive using that same Google account. This keeps the permissions aligned and avoids access conflicts.
• Open an incognito window, log into just one Google account, then reconnect Drive from scratch.
• Check your Google account’s App access / security settings and confirm third-party apps are allowed. Workspace or org-managed accounts often restrict this.
• If you’re using multiple Pickaxe accounts, each one needs its own Drive authorization. That part is expected behavior.
If it still blocks, let us know whether this is a personal Gmail or a Google Workspace account and we’ll walk you through the exact steps.
Hi I am running into the same issue - have tried all of this but no luck who could I connect to to resolve?