User is epmagic in my account.
I did end up doing “additional credits” of 300 so he can get back in. Thank you for checking
I checked a few things on our end and epmagic looks like a very active user, close to ~2000 usages, so this was most likely just credits being fully utilized. Adding the extra 300 credits makes sense in this case.
If this comes up again, you can always email us at info@pickaxe.co on their behalf with the account email, username, and roughly when it happened, and we’ll dig in. If you’re sharing screenshots or screen recordings on community forum, it’s best to blur any personal details or send them privately to us.
On a positive note, this level of usage usually means the tool is getting real traction. It’s great to see paid Pickaxes being actively used and crossing the thousand-plus usage mark. 