Pickaxe you’re a failure. I bought credits and then i get told i have none - just pay, pay, pay ! I’ve cancelled my stuff, it really needs to cancel the monthly payment too - this is evidence I let you know.
Hey @danny_support seems like this post is intended as a message for support vs the community so it seemed appropriate to tag you 
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I’m really sorry to hear about your experience and I understand how frustrating this must be. Please reach out to our support team at info@pickaxeproject.com with your account information, including the email address you used to purchase credits. We want to make sure we get this sorted out for you as quickly as possible. Thank you for letting us know, and we appreciate your patience while we resolve this for you.
@alness and I have been working on this issue via email! Looks like they purchased credits with a different email than the one associated with their account - but should be fixed shortly!
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Thanks both, especially Lindsay who has done a cracking (really good) job.
SteveB.
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