Provider Error: Your organization must be verified to stream this model

Bugs / Site Issues
1

When submitting a quiz, we’re getting this error on ChatGPT5. Please advise, thanks.

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2

Hi @james.yeoh I suggest temporarily switching the LLM to GPT 4.1 family of models. 4.1, mini, and Nano are perfectly capable of handeling quiz logic.

ChatGPT 5 might continue to have minor issues for some time.

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3

Thanks Ned. It also happens to GPT 4.1 mini.

I also tried switching to Claude, sometimes it jams, doesn’t produce any output and consumes a usage count.

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4

@james.yeoh I see. You’re using a form-style build. Do you mind sharing your Prompt Frame on here or via DM? I’ll take a look an see if there’s anything to diagnose.

Also, consider if there are any prompt-chaining actions connecting to other Pickaxes that are running LLMs from a different family of models (and providers) - that structure tends to cause communication and AI output issues. If that’s the case, it’s best to stick to LLMs from a 1 or MAX 2 providers in your studio (e.g. Only OpenAI and Grok 4).

5

Thanks Ned. 4.1 mini works now. I’ll continue to test and see how things work. No prompt chaining, but I am planning to call a n8n webhook later :slight_smile:

6

@james.yeoh Your prompt is good. I did a deep dive on this, and it seems like Provider Error: Your organization must be verified to stream this model.

This error is coming directly from OpenAI, not from Pickaxe. It likely indicates:

Either

  1. That you have configured your Pickaxe Studio to use your own personal OpenAI API key, but the OpenAI account associated with that key has not completed its required organization verification.
  2. OR, if you’re using your PA credits, then the issue is from Pickaxe.

OpenAI requires this step to enable full access to their models.

If you’re using your own OpenAI API key, here’s how to fix this issue:

Verify Your OpenAI Account (Recommended)

This is the permanent solution and ensures your key will work for all projects.

  1. Follow the instructions in the error message. Log in to your OpenAI account.
  2. Navigate to the URL provided: https://platform.openai.com/settings/organization/general
  3. Click the “Verify Organization” button and complete the process.
  4. As the message notes, it may take up to 15 minutes for the verification to take effect.
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7

Thanks @Ned.Malki , you’re spot on. I was using my own API key for this studio, that was the issue. I’ll work on the resolution on my end :slight_smile:

Update: Issue is resolved after verifying my organization.

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